Trexo Robotics
Healthcare
CustomerSuccessManager(Physiotherapy)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager (Physiotherapy) at Trexo Robotics. Skills: Customer Success Management, Physiotherapy, Training, Customer Support. Perform video-based customer training. Provide check-ins on regular intervals after deployment”
What You'll Achieve.
Set meaningful goals and success metrics with customers; Support customer journey from deployment onward; Build KPIs to track customer satisfaction and team's performance; Proactively reduce customer churn
Industry & Context.
Troubleshooting; Finding solutions; Leading
Ability to occasionally travel between Canada and USA, Flexibility to work irregular hours, including occasional evenings or weekends, Unable to provide visa sponsorship or support work authorization applications
What They're Looking For.
Must Have
Minimum bachelor’s degree in Physiotherapy or a Master’s degree from an international program, 2+ years of experience working as a paediatric Physiotherapist, Physiotherapy Assistant or in a similar role, verbal and written communication skills, Solid understanding of human kinematics, Excellent interpersonal skills and high levels of emotional intelligence, Ability to quickly learn and adapt to new software and digital tools, Ability to occasionally travel between Canada and USA, Flexibility to work irregular hours, including occasional evenings or weekends
Nice to Have
Experience with tools like Salesforce and Airtable
What You'll Do.
Perform video-based customer training
Provide check-ins on regular intervals after deployment
Collaborate with customers to establish clear goals
Nurture customer satisfaction
Proactively reduce customer churn through high-touch interactions and personalized support
Address individual customer queries on a daily basis
Help design and validate upcoming research studies
Attend conferences with KOLs and end users
Manage customer issues by creating tickets and prioritizing them for resolution
Oversee case reviews to ensure all necessary documentation and data are well-prepared before delivery
Troubleshoot electrical
software issues by looking at logs or via video calls
Develop training plans and videos to streamline the support/ training process
Provide feedback to the engineering and production teams on issues and suggestions by users
How You'll Work.
Team & Collaboration
Collaborate with customers; Collaborate with clinical partners; Provide feedback to the engineering and production teams
Communication Scope
Excellent communication skills - verbal and written; Excellent interpersonal skills
Full Job Description
ABOUT US Trexo Robotics is enabling mobility by building powered wearable robots. Our first product is a robot for children with movement disorders such as Cerebral Palsy, and it allows kids to walk, in many cases, for the first time in their lives. The device is currently being used by hundreds of families and the best hospitals across North America. We are constantly working towards building mobility solutions for all. At Trexo Robotics, you will find a flat organization where you can work with highly optimistic, low ego, and exceptionally talented individuals who look forward to solving hard problems. ABOUT THE JOB We are looking for a highly motivated Customer Success Manager. If you have experience in physiotherapy, this role offers an exciting opportunity to leverage technology to expand your impact, helping hundreds of children across the continent. As a key member of our team and the main point of contact for customers, you will play a vital role in delivering this life-changing device to families and hospitals. You will train users on how to operate the device, set meaningful goals and success metrics with them, and support their journey from deployment onward. This is a rare opportunity to join a fast-growing startup while directly improving the lives of our clients. Location: Hybrid (3 days in the office in Mississauga) Working hours: This position may require occasional evening or weekend work, depending on operational needs. ABOUT YOU - You are detail-oriented and methodical. - You have excellent communication skills - verbal and written. - You are a quick learner, capable of troubleshooting both physiological setup errors and technical issues with ease. - You have an intrinsic desire to help customers (and the patience to do so). - You have a continuous improvement mindset, and are always looking to improve the status-quo. - You love asking 'why' multiple times, until you understand something from first principles. - You thrive in unknown situations. Y
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