Trexo Robotics
Healthcare
CustomerSuccessManager(PaediatricPTA)
“Customer Success Manager (Paediatric PTA) at Trexo Robotics. Skills: Customer Success Management, Physiotherapy Assistance, Technical Troubleshooting, Customer Training. Perform video-based customer training to excited customers receiving their Trexo devices. Provide check-ins on regular intervals after deployment”
What You'll Achieve.
Build KPIs to track the customer satisfaction and team's performance
Industry & Context.
troubleshooting both physiological setup errors and technical issues with ease; apply logical reasoning, find solutions, and lead
Ability to occasionally travel between Canada and USA, Flexibility to work irregular hours, including occasional evenings or weekends, unable to provide visa sponsorship or support work authorization applications
What They're Looking For.
Must Have
Graduation from an accredited Physiotherapy Assistant (OTA/PTA) program, 3+ years of experience working as a paediatric Physiotherapy Assistant or in a similar role, verbal and written communication skills, Solid understanding of human kinematics, Excellent interpersonal skills and high levels of emotional intelligence, Ability to quickly learn and adapt to new software and digital tools, Ability to occasionally travel between Canada and USA, Flexibility to work irregular hours, including occasional evenings or weekends
Nice to Have
Experience with tools like Salesforce and Airtable, International education or clinical experience as a Physiotherapist (PT)
What You'll Do.
Perform video-based customer training to excited customers receiving their Trexo devices
Provide check-ins on regular intervals after deployment
Collaborate with customers to establish clear goals
nurturing their satisfaction
Proactively reduce customer churn through high-touch interactions and personalized support
Address individual customer queries on a daily basis
Help design and validate upcoming research studies with our clinical partners all around North America
Attend conferences with KOLs in the space and end users
Manage customer issues by creating tickets and prioritizing them for resolution
Oversee case reviews to ensure all necessary documentation and data are well-prepared before delivery
Troubleshoot electrical
software issues by looking at logs or via video calls
Develop training plans and videos to streamline the support/ training process
Provide feedback to the engineering and production teams on issues and suggestions by users
How You'll Work.
Team & Collaboration
Collaborate with customers to establish clear goals; Provide feedback to the engineering and production teams
Communication Scope
excellent communication skills - verbal and written; excellent interpersonal skills
Applying for this Customer Success Manager (Paediatric PTA) role?
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