Goodstack
SaaS
CustomerSuccessManager(NorthAmerica)
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager (North America) at Goodstack. Skills: Customer Relationship Management, Renewal Ownership, Upsell Growth, Cross-sell Opportunity Qualification. Own the customer relationship post-launch. Drive adoption and outcomes”
What You'll Achieve.
Book of business is healthy, stable, and adopting; Renewal cycles are run early and cleanly; Consistently grow existing customers through upsell; Surface high-quality cross-sell opportunities; Customers describe Goodstack as organized, responsive, and commercial; Runs accounts with discipline and judgment; Built a repeatable success rhythm
Industry & Context.
Willing to travel across North America and to London several times a year, Based in Central or Western North America
What They're Looking For.
Must Have
Commercial and customer led, Highly organized, Confident in renewals, Outcome driven, Calm under pressure, Clear communicator, Proactive, Collaborative, High standards, Mobile, 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS, Proven ownership of renewals and commercial negotiations in enterprise environments, track record driving adoption and value realization across complex stakeholder groups, Experience supporting high-touch enterprise programs with technical or operational complexity, Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales, use of structured customer success frameworks (success plans, health scoring, QBRs), Evidence of progression and increasing responsibility in fast-growing environments, Based in Central or Western North America, with flexibility to travel regularly
Nice to Have
Corporate giving, CSR, philanthropy, or nonprofit ecosystems, Working with HR/People, CSR, or Corporate Affairs teams, Multi-product SaaS platforms with workflow-heavy implementations, Operating in Slack-based customer environments, Translating customer insight into structured product feedback
What You'll Do.
Own the customer relationship post-launch
Drive adoption and outcomes
Run day-to-day service with high standards
Lead renewals end to end
Deliver upsell growth
Spot and qualify cross-sell opportunities
Build executive trust
Control noise and complexity
Operate commercially and predictably
Be a internal advocate
How You'll Work.
Team & Collaboration
Work closely with Implementation; Work with Solutions; Work with RevOps; Coordinate internal teams; Work cross-functionally with Product, Solutions, Implementation, and Sales
Communication Scope
Clear communicator; Simplify complexity; Keep customers aligned without overloading them
Full Job Description
If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re one of Europe’s fastest-growing SaaS companies – building the technology that enables global enterprises to give, volunteer, and fund with confidence. OUR MISSION Our mission at Goodstack is to revolutionize how the world does good 🌎. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we have facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 JOIN US AS A CUSTOMER SUCCESS MANAGER (NORTH AMERICA)! We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year. You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack. You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the oppo
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