Goodstack
SaaS
CustomerSuccessManager(NorthAmerica)
“Customer Success Manager (North America) at Goodstack. Skills: Customer Relationship Management, Renewal Ownership, Upsell Growth, Cross-sell Opportunity Qualification. Own the customer relationship post-launch. Drive adoption and outcomes”
What You'll Achieve.
Book of business is healthy, stable, and adopting; Renewal cycles are run early and cleanly; Consistently grow existing customers through upsell; Surface high-quality cross-sell opportunities; Customers describe Goodstack as organized, responsive, and commercial; Runs accounts with discipline and judgment; Built a repeatable success rhythm
Industry & Context.
Willing to travel across North America and to London several times a year, Based in Central or Western North America
What They're Looking For.
Must Have
Commercial and customer led, Highly organized, Confident in renewals, Outcome driven, Calm under pressure, Clear communicator, Proactive, Collaborative, High standards, Mobile, 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS, Proven ownership of renewals and commercial negotiations in enterprise environments, track record driving adoption and value realization across complex stakeholder groups, Experience supporting high-touch enterprise programs with technical or operational complexity, Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales, use of structured customer success frameworks (success plans, health scoring, QBRs), Evidence of progression and increasing responsibility in fast-growing environments, Based in Central or Western North America, with flexibility to travel regularly
Nice to Have
Corporate giving, CSR, philanthropy, or nonprofit ecosystems, Working with HR/People, CSR, or Corporate Affairs teams, Multi-product SaaS platforms with workflow-heavy implementations, Operating in Slack-based customer environments, Translating customer insight into structured product feedback
What You'll Do.
Own the customer relationship post-launch
Drive adoption and outcomes
Run day-to-day service with high standards
Lead renewals end to end
Deliver upsell growth
Spot and qualify cross-sell opportunities
Build executive trust
Control noise and complexity
Operate commercially and predictably
Be a internal advocate
How You'll Work.
Team & Collaboration
Work closely with Implementation; Work with Solutions; Work with RevOps; Coordinate internal teams; Work cross-functionally with Product, Solutions, Implementation, and Sales
Communication Scope
Clear communicator; Simplify complexity; Keep customers aligned without overloading them
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