Salesforce
SaaS
CustomerSuccessManager(Nonprofit/NGO)
“Customer Success Manager (Nonprofit / NGO) at Salesforce. Serve as the single point of customer accountability. Orchestration of all Signature deliverables”
What You'll Achieve.
Ensure customers get the most value out of Salesforce; Improve overall technical and operational health; Realize the maximum value out of their Salesforce investment; Proactively set the customer up for success through optimisation of the platform; Ensure all collaborators understand the value of Signature Success; Customers continue to renew Signature Success
Industry & Context.
Skills for analysing technical concepts; Mapping business requirements into technical features
Occasional travel to customer sites, Availability for some after-hour or weekend coverage
What They're Looking For.
Must Have
Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture., Experience with Salesforce Nonprofit Cloud and/or a relevant competing platform., 4+ years’ experience in management consulting services., Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level., Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features., Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners., Knowledge of software development process and design methodologies., Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Nice to Have
Experience working with Nonprofit Organizations, Fluent in Dutch and ideally in German, Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Service Cloud Consultant)., Knowledge of Salesforce products and features, capabilities, best use, and how to deploy., Experience working with Enterprise-level customers.
What You'll Do.
Serve as the single point of customer accountability
Orchestration of all Signature deliverables
Build trusted relationships with nonprofit and NGO customers
Act as a strategic advisor
Cultivate and maintain stakeholder relationships
Help customers achieve business goals
Coordinate completion of Signature Success catalog
Provide proactive Salesforce feature guidance
Advise customers for adoption of new features
Communicate the value of Signature Success
Act as an advocate for customers
Assist with timely resolution of high-severity cases
How You'll Work.
Team & Collaboration
Work closely across internal and external teams; Experience leading efforts of cross-functional teams; Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
Communication Scope
Exceptional communication and presentation skills; Communicate and influence effectively at all levels of the organisation, including executive and C-level; Ability to explain complex technical concepts in business-friendly terms; Explain customer needs to internal partners
Process & Methodology
Project leadership
Applying for this Customer Success Manager (Nonprofit / NGO) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Salesforce?
Real rants from real employees. Read before you apply.