Turnitin, LLC
Education
CustomerSuccessManagerNOAHigherEd.SoutheastRegion(USARemote)
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“Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote) at Turnitin, LLC. Skills: Customer Success, Account Management, SaaS, EdTech. Own customer retention and growth. Secure renewals”
What You'll Achieve.
Meet renewal targets; Exceed renewal targets; Meet upsell targets; Exceed upsell targets; Meet customer satisfaction targets; Exceed customer satisfaction targets
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in Customer Success, Account Management, or similar client-facing role within SaaS or EdTech, Proven track record of meeting or exceeding renewal, upsell, and customer satisfaction targets, Ability to build and maintain executive-level relationships, Deep understanding of the education technology landscape and the unique challenges of teaching, learning, and academic integrity, Excellent communication, presentation, and storytelling skills, Highly organized, data-driven, and adept at managing a portfolio of accounts, Proficiency with CRM and Customer Success tools
Nice to Have
Located in or close to the covered territory: NC, SC, GA, FL, AL, MS, LA, TN, Knowledge of the higher education industry
What You'll Do.
Own customer retention and growth
Identify opportunities for expansion
Identify opportunities for referral-based cross-sells
Drive adoption and outcomes
Ensure customers achieve measurable value
Develop success plans
Lead data-driven business reviews
Build trusted relationships
Engage stakeholders across all levels
Strengthen advocacy and partnership
Represent customer feedback internally
Inform roadmap and go-to-market strategies
Partner closely with Account Executives
Partner closely with Solutions Consultants
Partner closely with Marketing
Deliver a seamless customer experience
Monitor health and engagement
Leverage customer insights
Leverage satisfaction metrics
Proactively address risks
Ensure long-term success
Champion customer advocacy
How You'll Work.
Team & Collaboration
Partner with Account Executives; Partner with Solutions Consultants; Partner with Marketing; Collaborate with Product teams; Collaborate with Marketing teams; Collaborate with Sales teams
Communication Scope
Presentation skills; Storytelling skills; Articulate value
Full Job Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities: * Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. * Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. * Build trusted relationships: Engage stakeholders across all levels of the institu
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