Turnitin, LLC
Education
CustomerSuccessManagerNOAHigherEd.SoutheastRegion(USARemote)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote) at Turnitin, LLC. Skills: Customer retention, Customer growth, Customer adoption, Customer relationships. Own customer retention. Own customer growth”
What You'll Achieve.
Secure renewals; Identify expansion opportunities; Identify referral-based cross-sells; Drive adoption; Drive outcomes; Ensure customers achieve value; Strengthen advocacy; Strengthen partnership; Ensure long-term success
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
5+ years Customer Success, 5+ years Account Management, 5+ years client-facing role, SaaS or EdTech experience, Meet renewal targets, Meet upsell targets, Meet customer satisfaction targets, Build executive-level relationships, Understand education technology, Understand teaching challenges, Understand learning challenges, Understand academic integrity challenges, Excellent communication skills, Excellent presentation skills, Excellent storytelling skills, Articulate value and outcomes, Highly organized, Data-driven, Manage account portfolio, Proficiency with CRM, Proficiency with Customer Success tools, Collaborative teammate, Growth mindset, Resilience, Passion for education
Nice to Have
Located in covered territory, Knowledge of higher education industry
What You'll Do.
Own customer retention
Identify expansion opportunities
Identify referral-based cross-sells
Ensure customers achieve value
Develop success plans
Lead data-driven business reviews
Build trusted relationships
Strengthen partnership
Represent customer feedback internally
Inform roadmap strategies
Inform go-to-market strategies
Partner with Account Executives
Partner with Solutions Consultants
Partner with Marketing
Deliver seamless customer experience
Address risks proactively
Ensure long-term success
Champion customer advocacy
How You'll Work.
Team & Collaboration
Cross-functional teams; Account Executives; Solutions Consultants; Marketing teams; Product teams; Sales teams
Communication Scope
Executive presentations; Client meetings
Full Job Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. We’re looking for an experienced, relationship-driven Customer Success Manager (CSM) who is passionate about helping educational institutions realize the full value of their investment in our solutions. The ideal candidate thrives at the intersection of customer partnership and commercial impact—someone who builds trusted relationships, drives adoption, and proactively identifies opportunities for growth through renewals, upsells, and cross-sell referrals. Key Responsibilities: * Own customer retention and growth: Secure renewals and identify opportunities for expansion and referral-based cross-sells within assigned accounts. * Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions by developing success plans, sharing best practices, and leading data-driven business reviews. * Build trusted relationships: Engage stakeholders across all levels of the institu
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