Salesforce
CustomerSuccessManager,Mulesoft
“Customer Success Manager, Mulesoft at Salesforce. Skills: Technical Customer Success, MuleSoft, iPaaS, project leadership, solutions architecture, stakeholder relationship management, customer advocacy, renewal and expansion management. Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.. Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the ”
What You'll Achieve.
Proven history in hitting high adoption and renewal targets; Help your customers achieve their business goals and outcomes on the MuleSoft platform; Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
Industry & Context.
problem-solving abilities are necessary for navigating their challenges and finding innovative solutions.; Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features.
occasional travel to customer sites, depending on the customer’s need., The expectation is to be in-office in London three days a week.
What They're Looking For.
Must Have
Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture., Proven history in hitting high adoption and renewal targets, Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level., Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features., Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners., Knowledge of software development process and design methodologies., Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Nice to Have
Mulesoft certifications, Experience in management consulting services, Experience with MuleSoft and/or a relevant competing platform.
What You'll Do.
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables
Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
proactive MuleSoft feature guidance based on the areas of interest for your customer.
Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
Communicate the value of Signature Success.
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
How You'll Work.
Team & Collaboration
Partner across MuleSoft to provide a unified Signature experience for their customers.; Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.; Explain customer needs to internal partners.
Communication Scope
Excellent communication and presentation skills; demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.; Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Process & Methodology
project leadership
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