At Salesforce
CustomerSuccessManager,MuleSoft/APISolutions
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager, MuleSoft/ API Solutions at At Salesforce. Skills: MuleSoft, API Solutions, Customer Success, Integration. Serve as the single point of customer accountability. orchestration of all Signature deliverables”
What You'll Achieve.
maximise platform health; drive adoption; deliver measurable business value; improve implementation health & adoption; influence through advisory the strategy around API, Integration and AI; ensure customers can renew Signature Success; assist with the timely resolution of these issues; drive customer health and adoption scores; drive Signature renewal rates; drive attrition avoidance; drive expansion pipeline contribution
Industry & Context.
Problem-solving abilities; finding innovative solutions
occasional travel to customer sites, in-office in Rome or Milan three days a week
What They're Looking For.
Must Have
7 years of work experience, hands-on experience with MuleSoft or an equivalent iPaaS/integration platform, MuleSoft and/or a relevant competing platform or integration, independently build and deliver product demonstrations, Demonstrated commercial acumen, manage renewal risk, identify expansion signals, partner with sales to protect and grow the customer's MuleSoft footprint, navigate value conversations with economic buyers, Excellent communication and presentation skills, communicate and influence effectively at all levels of the organisation, Skills for analysing technical concepts, translating them into business terms, mapping business requirements into technical features, explain complex technical concepts in business-friendly terms, explain customer needs to internal partners, Knowledge of software development process, Knowledge of design methodologies, Experience leading efforts of cross-functional teams
Nice to Have
Industry expertise, MuleSoft platform depth, MuleSoft certifications
What You'll Do.
Serve as the single point of customer accountability
orchestration of all Signature deliverables
renewals and expansion
Cultivate and maintain stakeholder relationships
Coordinating the completion of the Signature Success catalog
proactive MuleSoft feature guidance
Acting as an advisor to your customers for
identifying new use cases
potential challenges and risks to your customer's implementation
Lead customers through their AI adoption journey
demonstrate agentic capabilities to customer stakeholders
position MuleSoft as the integration backbone for AI-powered
guide customers in adopting MuleSoft Agent Fabric
guide customers in adopting Agentforce integration patterns
Communicate the value of Signature Success and Mulesoft
Act as an advocate for customers during the
assist with the timely resolution of these issues
drive customer health and adoption scores
drive Signature renewal rates
drive attrition avoidance
drive expansion pipeline contribution
hold customers accountable to a success plan
manage multiple concurrent workstreams
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal partners
Communication Scope
Presentation skills; Executive communication; Technical communication
Process & Methodology
Change management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. **Overview of the Role** For our customers who wish to get the most value out of MuleSoft, they purchase our Signature Success Plan — our high end service offering designed to maximise platform health, drive adoption, and deliver measurable business value. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and the dedicated expertise to ensure your MuleSoft investment delivers at every The Customer Success Manager serves as the strategic advisor and accountable partner for MuleSoft Signature customer organisations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. They develop deep relationships with their customers' team members to improve implementation health & adoption and with executives to influence through advisory the strategy around API, Integration and AI. This role will also partner across MuleSoft to provide a unified Signature experience fo
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