ContactMonkey
CustomerSuccessManager–MidMarket(SpanishFluency)
“Customer Success Manager – Mid-Market (Spanish Fluency) at ContactMonkey. Skills: Customer success, Account management, Customer retention, Spanish fluency. Manage mid-market accounts. Ensure customer success with platform”
What You'll Achieve.
Increase customer satisfaction; Increase customer adoption; Increase customer retention; Drive revenue growth; Meet retention targets; Drive revenue growth through adoption; Drive revenue growth through product usage
Industry & Context.
Solve problems effectively; Problem solver
What They're Looking For.
Must Have
2+ years customer-facing experience, 2+ years CRM role experience, Native or professional fluency in Spanish, Native or professional fluency in English
Nice to Have
B2B SaaS environment experience
What You'll Do.
Manage mid-market accounts
Ensure customer success with platform
Onboard new customers
Drive customer retention
Identify expansion opportunities
Collaborate with Sales
Collaborate with Product
Collaborate with Support
Facilitate customer product journey
Conduct business reviews
Identify upsell opportunities
Identify cross sell opportunities
Provide best practice recommendations
Conduct client outreach
Manage customer expectations
Utilize customer feedback
Utilize customer data
Identify potential risk
How You'll Work.
Team & Collaboration
Work cross-functionally; Customer's voice represented
Communication Scope
Deliver software training; Convey information clearly
Applying for this Customer Success Manager – Mid-Market (Spanish Fluency) role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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