Voxel
B2B SaaS
CustomerSuccessManager,Mid-Market
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager, Mid-Market at Voxel. Skills: Customer relationships, Retention, Value realization, Onboarding, Account management. Own customer relationships. Serve as primary point of contact”
What You'll Achieve.
Drive measurable value; Ensure long-term retention; Improve platform experience
Industry & Context.
Root cause analysis; Data-driven decisions
What They're Looking For.
Must Have
3-6 years customer success, 3-6 years account management, 3-6 years client-facing role, B2B SaaS experience, Own renewals, Drive retention, Identify expansion opportunities, Relationship-building skills, Engage stakeholders, Data-driven account management, Use health metrics, Use usage data, Use business outcomes, Highly organized, Self-directed, Manage high-volume book of business
Nice to Have
Experience in high-growth SaaS, Experience in early-stage SaaS, Customer success platforms experience, Manage junior CS team members, Mentor junior CS team members
What You'll Do.
Own customer relationships
Serve as primary point of contact
Coordinate with Solutions Engineering
Coordinate with CS Associates
Develop account plans
Execute account plans
Drive platform adoption
Drive safety outcomes
Drive operational outcomes
Lead business reviews
Monitor account health
Intervene on churn risk
Escalate to internal teams
Identify expansion opportunities
Qualify expansion opportunities
Drive cross-sell motions
Serve as voice of customer
Share feedback with Product
Share feedback with Engineering
Share feedback with Support
Improve platform experience
Partner with CS Associates
Provide direction to CS Associates
How You'll Work.
Team & Collaboration
Solutions Engineering; CS Associates; Product; Engineering; Support; Sales
Communication Scope
ROI communication; Business reviews
Full Job Description
WHO WE ARE Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. THE ROLE As a Mid-Market Customer Success Manager at Voxel, you will own the full post-sale lifecycle for a portfolio of mid-market accounts, from onboarding through renewal and expansion. You'll serve as the primary relationship owner for your customers, driving platform adoption, delivering measurable value, and ensuring long-term retention. You'll also work closely with Customer Success Associates who support site-level training and deployment across your book of business. This is a great fit for a driven CSM who thrives on owning outcomes, building strong customer relationships, and operating with a high degree of autonomy. WHAT YOU'LL DO - Own end-to-end customer relationships across a portfolio of mid-market accounts, serving as the primary point of contact post-sale. - Drive successful onboarding and time-to-value for new customers, coordinating closely with Solutions Engineering and CS Associates. - Develop and execute account plans that drive platform adoption, engagement, and measurable safety and operational outcomes. - Lead regular business reviews with customer stakeholders, communicating ROI and aligning on goals and roadmap. - Proactively monitor account health and intervene early on churn risk, escalating to internal teams as needed. - Identify and qualify expansion opportunities within your portfolio, partnering with Sales to drive upsell
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