CustomerSuccessManager-MidMarket

About Ultralytics: At Ultralytics https://ultralytics.com/, we commit to relentless innovation in the AI space and seek team members https://www.ultralytics.com/about who resonate with our ambition to produce the world's best YOLO AI models https://ultralytics.com/yolo. If you're obsessed with AI, eager to make an impact on the world and thrive in dynamic, high-intensity environments, we invite you to apply for a position on our team. Following our $30M Series A, we’re scaling our customer success function out of our London hub. We’re hiring a Mid-Market CSM to own a high-volume book of business and drive retention and expansion across a diverse set of accounts running Ultralytics YOLO in production. You’ll manage c.80 mid-market accounts representing ~$2M ARR. You will balance proactive relationship management with commercial ownership: keeping customers healthy, identifying expansion opportunities, and running renewal conversations with confidence. This role reports to the Head of Customer Success. 👩 About the role Own a high-volume book. 80 accounts, $2M ARR. You triage effectively, prioritise at-risk and high-growth accounts, and make sure nothing critical falls through the cracks at scale. Drive retention and expansion. NDR is the headline metric. You hold renewal conversations, spot expansion signals; new use cases, teams, geographies; and surface them to your AE partner for joint pursuit. Hold your own technically. You don’t need to write code. But you’ll discuss model deployment, integration patterns, and computer vision use cases credibly with technical buyers and ML teams. Onboard and activate. You run onboarding for new mid-market customers in conjunction with Solution Engineering, driving them to first production value quickly. Partner cross-functionally. AEs on expansion and joint account planning. SEs on technical escalations. Product on feedback loops. You are the voice of your customers inside the business. ✅ What you'll do 60 days: Understanding th