CustomerSuccessManager(Mid-Market)

WHO WE ARE Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead. In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel. ABOUT THE ROLE As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success, you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts. WHAT YOU’LL DO - Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption. - Monitor health and engagement: Regularly track customer health metrics and proactively address risks to ensure long-term success. - Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value. - Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization. - Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals. - Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities. - Advocate for customers: Serve as the voice of the cus