Kojo
construction technology
CustomerSuccessManager,MidMarket
“Customer Success Manager, Mid Market at Kojo. Skills: Customer Success Management, Account Management, Renewals, Expansions, NRR Growth, Customer Retention. Own the long-term health and growth of a mid-market book of business. Manage new business onboarding, renewals, upsell, cross-sell, and adoption”
What You'll Achieve.
NRR; Retention; Platform Usage; Customer Renewal and Expansion; Active Kojo Usage; Customer Advocacy
Industry & Context.
What They're Looking For.
Must Have
3+ years in a customer-facing SaaS role, with direct ownership of a mid-market book of business, Proven track record managing and executing renewals and expansions independently, with measurable NRR results, Track record of success measured by retention, usage, and NRR, communication and collaboration skills across remote and in-person settings, Proficiency with tools including Salesforce, Notion, Slack, and Zoom
Nice to Have
Experience in construction technology or vertical SaaS B2B is strongly preferred, familiarity with how contractors operate and buy is a meaningful differentiator in this role
What You'll Do.
Own the long-term health and growth of a mid-market book of business
Manage new business onboarding
Serve as a trusted advisor to decision-makers and end users
Guide contractors to achieve their materials management goals through Kojo's suite of products
Own the commercial performance of your mid-market book of business
Lead the end-to-end renewal and expansion process
Balance a robust book of business through structured communication cadences
and proactive usage analytics
Develop deep Kojo product expertise
Recommend workflow best practices
Deliver ad hoc training across all products
Represent customer needs back to the Product team
Proactively coordinate with internal stakeholders to remove barriers to customer success
Build and maintain multi-threaded relationships across each account
How You'll Work.
Team & Collaboration
Collaborate closely with teammates across Onboarding, Implementation, Support, Sales, and Product; Proactively coordinating with internal stakeholders -- Product, Sales, Onboarding, Technical Support, and executive teams
Communication Scope
Communication and collaboration skills across remote and in-person settings
Applying for this Customer Success Manager, Mid Market role?
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