Dovetail
B2B SaaS
CustomerSuccessManager(Midmarket)
“Customer Success Manager (Mid-market) at Dovetail. Skills: Customer success, Account management, AI tools. Own portfolio of mid-market accounts end-to-end. Stay close to customer goals”
Industry & Context.
Based in California, Based in Texas, Based in Michigan, Based in New Jersey, Based in Arizona, Based in New York, Based in Florida
What They're Looking For.
Must Have
3 to 5 years in customer success or account management, B2B SaaS environment experience, Mid-market background, AI fluency, Commercial instinct, Clear, direct communication, Comfort with ambiguity
Nice to Have
Experience in research, design, or product tools
What You'll Do.
Own portfolio of mid-market accounts end-to-end
Stay close to customer goals
Track customer success and challenges
Act before problems compound
efficient book of business
Use AI tools to draft communications
Use AI tools to summarise account health
Use AI tools to prep for QBRs
Use AI tools to spot patterns
Drive adoption with intent
Develop understanding of how teams use Dovetail
Connect usage to customer goals
Inform customers about new features
Test engagement strategies
Share what's working with counterparts
Develop scalable approaches to activation
Develop scalable approaches to retention
Partner with Sales on renewals
Partner with Sales on expansion
Maintain visibility on renewal timelines
Maintain visibility on expansion signals
Work with Sales on commercial conversations
How You'll Work.
Team & Collaboration
Partner closely with Sales; Partner closely with Product
Communication Scope
Clear communication; Direct communication
Applying for this Customer Success Manager (Mid-market) role?
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How to Apply on Ashby
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