Lumafield
Healthcare
CustomerSuccessManagerMedicalDevices
“Customer Success Manager - Medical Devices at Lumafield. Skills: Customer relationship management, Value realization, Retention, Satisfaction. Serve as primary point of contact. Serve as trusted advisor”
What You'll Achieve.
Demonstrate ROI of Lumafield’s products; Demonstrate ROI of Lumafield’s services
Industry & Context.
What They're Looking For.
Must Have
Engineering B. S. degree, 10+ years of experience, Consulting experience, Program management experience, Medical devices product development experience, Medical devices manufacturing experience, Understanding of medical device product development, Understanding of NPI, Understanding of medical device manufacturing, Excellent verbal communication, Excellent written communication, Ability to create executive presentations, Ability to deliver executive presentations, Extremely organized
Nice to Have
MBA or equivalent business experience, Quality Control experience, Quality Assurance experience
What You'll Do.
Serve as primary point of contact
Serve as trusted advisor
Coordinate cross-functional collaboration
Guide customers through validation
Identify business impact
Track business impact
Quantify business impact
Manage renewals processes
Identify expansion opportunities
Build customer relationships
Conduct business reviews
Conduct success planning
Conduct goal planning
Conduct product roadmap reviews
Conduct adoption check-ins
Help build customer success function
Improve customer success function
Make data-driven decisions
Standardize processes
How You'll Work.
Team & Collaboration
Cross-functional collaboration
Communication Scope
Executive presentations; Verbal communication; Written communication
Process & Methodology
Program management
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