CustomerSuccessManager(m/w/d)

About us: Vusion empowers retailers to turn their physical stores into powerful digital assets, more automated, data-driven, AI enabled and connected, by leveraging our IoT Cloud technology. At Vusion, our business plan sets out ambitious, company-wide goals; we see growth as a challenge and innovation as a core component of our development strategy and our rapid international expansion. As a result, all our employees are given responsibility quickly and their careers progress in line with changes in the Group. Joining Vusion means working for the world’s leading supplier of electronic shelf labels for large-scale retailers and helping to build the history of our trailblazing business. It means believing in the business plan and sharing the ambitions of a fast-changing, internationally-focused company. Thanks to the talent and the dedication of our multidisciplinary, multicultural teams, VusionGroup is enjoying unrivaled growth. We are entrepreneurs: Vusion is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower. We build. We create impact. As a Customer Success Manager at VusionGroup, you will be the strategic owner of the customer relationship, driving value realization, service excellence, and long-term partnership. Your mission is to ensure our clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor and key service partner. * Relationship Ownership & Account Leadership * Develop and maintain strong, trust-based relationships with key stakeholders, positioning Vusion as a strategic partner. * Lead the execution of account plans in collaboration with Sales and Key Account Managers (KAMs). * Service Performance & Governance * Monitor service commitments across support, maintenance, and asset management, ensuring contractual obligations are met. * Coordinate cross-functional teams (Support, Sales, Project Managers, Experts) to deliver high-quality service. * Lead cli