VusionGroup SA
Technology
CustomerSuccessManager(m/w/d)
“Customer Success Manager (m/w/d) at VusionGroup SA. Skills: Customer relationship management, Value realization, Service delivery. Own customer relationship. Drive value realization”
What You'll Achieve.
Achieve desired outcomes; Position as trusted advisor; Reduce future churn; Mentor retention strategies
Industry & Context.
Resolve challenges
What They're Looking For.
Must Have
5 years in Customer Success, High-level customer engagement, German C1 level, Very good English skills
Nice to Have
Service Delivery Manager experience
What You'll Do.
Own customer relationship
Drive value realization
Ensure service excellence
Build trust-based relationships
Lead account plan execution
Monitor service commitments
Coordinate cross-functional teams
Lead client touchpoints
Lead executive reviews
Define SLA frameworks
Manage service contract budgets
Identify service delivery events
Shape strategic roadmaps
Propose service evolutions
Present improvement plans
Collaborate on upsells
Collaborate on renewal strategies
Map customer stakeholders
Engage customer stakeholders
Evangelize product capabilities
Capture customer success stories
Capture customer references
Drive structured onboarding
Institutionalize health monitoring
Lead offboarding processes
Implement feedback programs
How You'll Work.
Team & Collaboration
Collaboration with Sales; Collaboration with KAMs; Cross-functional teams; Client stakeholders
Communication Scope
Executive reviews; Story-led demos; Feature showcases
Applying for this Customer Success Manager (m/w/d) role?
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