VusionGroup SA
Technology
CustomerSuccessManager(m/w/d)
“Customer Success Manager (m/w/d) at VusionGroup SA. Skills: Customer relationship management, Value realization, Service excellence, Strategic advisor. Own customer relationship. Drive value realization”
What You'll Achieve.
Achieve client desired outcomes; Ensure contractual obligations met; Deliver high-quality service; Ensure financial alignment; Ensure financial transparency; Reduce future churn
Industry & Context.
Resolve challenges
What They're Looking For.
Must Have
5 years in Customer Success, High-level customer engagement, German C1 level, Very good English skills
Nice to Have
Service Delivery Manager experience
What You'll Do.
Own customer relationship
Drive value realization
Ensure service excellence
Build long-term partnerships
Achieve client desired outcomes
Position VusionGroup as trusted advisor
Develop trust-based relationships
Position Vusion as strategic partner
Lead account plan execution
Monitor service commitments
Ensure contractual obligations met
Coordinate cross-functional teams
Deliver high-quality service
Lead client touchpoints
Lead executive reviews
Focus on continuous improvement
Define SLA frameworks
Implement SLA frameworks
Evolve SLA frameworks
Manage service contract budgets
Ensure financial alignment
Ensure financial transparency
Identify events impacting service delivery
Manage events impacting service delivery
Shape strategic roadmaps
Align plans with customer objectives
Align roadmaps with business outcomes
Propose service evolutions
Propose service improvement plans
Present service evolutions
Present service improvement plans
Collaborate on upsells
Collaborate on renewal strategies
Influence budget decisions
Influence long-term planning
Drive multi-threaded relationships
Evangelize Vusion product capabilities
Capture customer success stories
Capture customer references
Drive structured onboarding
Institutionalize health monitoring
Leverage predictive risk models
Lead offboarding processes
Implement closed-loop feedback programs
Mentor retention strategies
How You'll Work.
Team & Collaboration
Collaboration with Sales; Collaboration with KAMs; Cross-functional teams; Support teams; Project Managers; Experts
Communication Scope
Executive reviews
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