Tulip Interfaces
Life Sciences
CustomerSuccessManager,LifeSciences
“Customer Success Manager, Life Sciences at Tulip Interfaces. Skills: Customer Success Management, Life Sciences domain expertise, Client relationship management, Cross-functional team leadership, Driving customer adoption and ROI. Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment. Serve as internal customer champion”
What You'll Achieve.
deliver measurable impact; improve their operations through digitization; tracking and communicating ROI
Industry & Context.
like to solve problems
Ability to travel (estimated up to 15%)
What They're Looking For.
Must Have
5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry, Experience with change management in a GxP manufacturing and operations, Experience creating and leading stakeholder & executive presentations, working with enterprise corporations and multicultural business environments, Experience coordinating and leading actions among cross-functional teams (e. g. Sales, Product, Engineering, Marketing, Professional Services), Bias for action and client impact, Comfortable in a fast-paced, technology-driven business environment
Nice to Have
MBA/Masters preferred, Passion for continuous improvement and digital transformation
What You'll Do.
Manage a portfolio of customer accounts by monitoring their adoption
utilization and overall health of their deployment
Serve as internal customer champion
Guide customers to use Tulip as a tool to improve their operations through digitization
including recommending new use cases
tracking and communicating ROI
Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
Build and improve internal processes and content
as mechanisms to scale up and mature the Customer Success function
How You'll Work.
Team & Collaboration
Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales; working closely with colleagues from other departments; Key Collaborators: Customers Professional Services Customer Support Sales Product Management Tulip’s partners, who may also be supporting an account
Communication Scope
communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives; creating and leading stakeholder & executive presentations
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