Priority-1, Inc.
logistics
CustomerSuccessManager-LateShift
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager- Late Shift at Priority-1, Inc.. Skills: manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs. Manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs. Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction”
What You'll Achieve.
ensure lasting customer relationships with a focus on customer satisfaction; create a strategic plan for each account to identify and track revenue trends; recognize opportunities to make additional sales; analyze competitive threats; enhance efficiency in their freight transportation processes
Industry & Context.
problem solve
This is a full-time, on-site position based in our Little Rock, Arkansas office., The role requires daily in-office attendance with no remote work options., The schedule for this position is Monday through Friday from 9:00 AM to 6:00 PM., Job functions require long periods of sitting and working from computer, Requires extended periods of sitting, normal walking, bending, twisting, and stretching., Ability to deal with stressful situations and occasionally working extended hours.
What They're Looking For.
Must Have
Ability to multi-task, problem solve, prioritize daily, excellent organization and record keeping, comfortable with oral and written communications, primarily on the telephone and email, Requires extended periods of sitting, normal walking, bending, twisting, and stretching, Capability of sight and hearing required, Ability to deal with stressful situations, occasionally working extended hours
What You'll Do.
Manage relations with
existing assigned book of customers regarding their freight transportation needs
Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services
create a strategic plan for each account to identify and track revenue trends
recognize opportunities to make additional sales
and analyze competitive threats
Manage decisions regarding account margins
cargo claims processing and resolution
and other account-related functions
Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings
Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions
Consult with customers with a goal to enhance efficiency in their freight transportation processes
Effectively communicate account status with leadership in a timely manner
Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system
Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
Develop new customer relationships
Work independently with minimal supervision from leadership
How You'll Work.
Team & Collaboration
address them with the customer and related Priority-1 support and operations teams; Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions
Communication Scope
oral and written communications, primarily on the telephone and email
Full Job Description
Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success. Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager’s primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs. _**This is a full-time, on-site position based in our Little Rock, Arkansas office. The role requires daily in-office attendance with no remote work options. The schedule for this position is Monday through Friday from 9:00 AM to 6:00 PM.**_ _**Essential Functions**_ * Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction * Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats * Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions * Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings * Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams * Act as a liaison between Priority1 support teams and customers to manage such customer account support
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