Anavah Talent
EV infrastructure
CustomerSuccessManager-LatAm
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager - LatAm at Anavah Talent. Skills: Customer onboarding & implementation management, Energy bill review & pricing coordination, Banking setup & billing operations, Customer support & ticket management, Account management & operational improvement. Manage onboarding execution for new customers after contract execution.. Own onboarding checklists and ensure all required customer information is collected.”
What You'll Achieve.
Ensure customers move efficiently toward activation and long-term success.; Ensure a smooth transition from signed contract to successful activation.; Improve onboarding efficiency and visibility.; Help the business scale.
Industry & Context.
Solving operational bottlenecks
What They're Looking For.
Must Have
4+ years of experience in CX, Account Management, Customer Success, Operations, or Post-Sales Implementation roles (ideally for U. S. Clients), experience managing customers after a complex sale with onboarding-heavy workflows that require follow-up and operational ownership., Familiarity building workflows, templates, and operational tracking systems to improve execution and accountability., Excellent written and verbal English communication skills (C2 required), Highly organized with exceptional attention to detail., Ability to work independently and thrive in fast-paced startup environments with evolving priorities.
Nice to Have
summa, magna or cum laude and/or Academic Scholar from a reputable college preferred, Experience in EV infrastructure, utilities, property management, construction coordination, or implementation-heavy operational environments., Experience supporting recurring billing models or B2B account operations., Experience working in U. S. -based startups or high-growth technology companies., Experience balancing both customer-facing account management and internal operational execution
What You'll Do.
Manage onboarding execution for new customers after contract execution.
Own onboarding checklists and ensure all required customer information is collected.
Identify the correct onboarding contact (property manager
etc. ) and ensure dashboard access is completed.
Coordinate shipment timelines
and activation progress across properties.
Prevent onboarding delays through consistent follow-up and customer communication.
Ensure successful charger activation upon installation
verifying systems are live and ready for use.
Collect recent utility bills from property managers for onboarding setup.
Review energy bill details including flat-rate plans and time-of-use plans.
Coordinate pricing entry into the Orange dashboard for customer approval.
Support markup recommendations based on local charging market rates.
Ensure pricing accuracy to protect revenue-share economics and customer satisfaction.
Help reduce backlog across properties that still require bill collection and setup.
Identify the correct accounting contact and ensure secure account setup is completed.
Follow up on incomplete banking setup across active properties.
Support recurring billing workflows
and property statements.
Help improve billing accuracy and reduce operational friction across accounts.
Help manage support tickets from EV drivers and property teams across charger issues
and platform-related questions.
Ensure customer issues are resolved quickly and escalated appropriately.
Support customer success operations across onboarding and ongoing post-install support.
Maintain response times and service expectations across customer accounts.
Assist with common recurring support requests while learning broader customer success workflows.
Flag potential opportunities for expansion to the Customer Success team.
Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team.
Suggest improvements to systems
and workflows to enhance onboarding efficiency and visibility.
Identify operational bottlenecks and suggest improvements that help the business scale.
Contribute to the development of onboarding and post-sales processes as the business scales.
How You'll Work.
Team & Collaboration
Serve as the operational execution partner to the Senior Customer Success Manager; Communicating with customers; Coordinating documentation; Tracking support tickets; Coordinating handoff to the Sales team
Communication Scope
Excellent written and verbal English communication skills (C2 required); Customer-facing communication
Full Job Description
**U.S.-based EV infrastructure company seeking a Customer Success Manager to support Enterprise Post-Sales Onboarding** Location: Remote Time-Zone: U.S. Central Time (CST) Terms: Full-time, Independent contractor Compensation: $1,000/mo, negotiable based on experience ABOUT THE ROLE: A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. After a deal is signed, the Post-Sales team takes ownership of the customer journey; from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. With hundreds of properties in various onboarding stages, the team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. These essential steps ensure customers move efficiently toward activation and long-term success. In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. ABOUT YOU: * You are a highly organized operator who thrives in fast-moving environments with lots of moving pieces * You are naturally curious and take the time to understand how systems, tools, and processes work - not just what to do, but why it’s done that way. * You are strong at follow-up and know how to keep customers and internal teams moving without things getting stuck * You are proactive, detail-oriented, and move quickly when something needs attention * You enjoy solving operational bottlenecks an
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