PHMG
Media
CustomerSuccessManager(KeyAccounts)
“Customer Success Manager (Key Accounts) at PHMG. Skills: Customer Relationship Management, Audio Branding, Client Strategy. Understand client brand values. Understand client objectives”
What You'll Achieve.
Deliver unparalleled experience; Achieve client goals; Achieve company goals; Surpass client expectations; Set new benchmarks; Raise the bar for success
Industry & Context.
Foresee challenges; Develop solutions
What They're Looking For.
Must Have
Extensive experience in B2B Account Management, Extensive experience in Customer Success role, Managing high value clients, Unrivalled attention to detail, Creativity, Initiative, Ability to spot opportunity to increase revenue, Ability to mitigate within account base, Highly organised, Ability to manage multiple ongoing projects simultaneously, Excellent communication skills, Excellent written communication skills, Excellent verbal communication skills
Nice to Have
Experience managing high value clients, Experience in B2B Account Management, Experience in Customer Success role
What You'll Do.
Understand client brand values
Understand client objectives
Understand client target audience
Develop robust client relationships
Provide prompt communication
Provide clear communication
Inform clients about project progress
Inform clients about milestones achieved
Inform clients about potential challenges
Translate client requirements into solutions
Manage multiple projects simultaneously
Ensure projects stay on track
Develop solutions for obstacles
Approach KPIs with ownership
Deliver exceptional results
Maintain records of client interactions
Maintain records of project progress
Maintain records of client feedback
Seek feedback from peers
Seek feedback from management
How You'll Work.
Team & Collaboration
External stakeholders; Creative teams; Technology experts
Communication Scope
Clear communication; Prompt communication
Process & Methodology
Project management, Timeline management
Applying for this Customer Success Manager (Key Accounts) role?
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