Payoneer
CustomerSuccessManager-KA
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optimal for Senior candidates.
“Customer Success Manager-KA at Payoneer. Skills: customer success, account management, business development, client relationship management, revenue generation, upselling, cross-selling. drive adoption and growth of Payoneer solutions in China. managing key customers”
What You'll Achieve.
Maintain and exceed revenue and upselling targets; maximize retention, up-selling and cross-selling; drive client business and market penetration
Industry & Context.
analytical and business reasoning skills; Ability to make decisions in a changing environment; anticipate future needs; drive results
What They're Looking For.
Must Have
Bachelor's degree, preferably in business or communications, Native Mandarin with high level of English communications, 3+ years of account management, business development or other relevant experience, 5+ years of experience in selling complex solutions to corporate level clients, Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact, Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth, written and verbal communication skills, Data oriented, possesses a high level of attention to detail with analytical and business reasoning skills, Ability to make decisions in a changing environment, anticipate future needs and drive results, High level of organization and focus and ability to work under pressure
Nice to Have
Experience using salesforce. com or a similar CRM system, Experience in the Payments and Banking industry, Experience with direct sales for small businesses engaged in cross-border trade, Experience with digital marketing, affiliate marketing, social media, Experience with data analytics & BI tools
What You'll Do.
drive adoption and growth of Payoneer solutions in China
managing key customers
building relationships
scalable customer engagement
Oversee and manage existing client relationships
developing and building long-term relationships with clients
identify business opportunities
collaboratively develop value propositions that address client needs
strengthening existing relationships
build solid engagements with clients
develop comprehensive solutions to maximize retention
up-selling and cross-selling
Maintain and exceed revenue and upselling targets from our direct business
Maintaining all information of customers’ activity within CRM platform
Build business success stories and case studies
Review and propose process improvement that drive client business and market penetration
How You'll Work.
Communication Scope
Native Mandarin; high level of English communications; written and verbal communication skills
Full Job Description
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Customer Success Manager-KA Role summary- You will drive adoption and growth of Payoneer solutions in China by managing key customers and building strong relationships, with a focus on scalable customer engagement. Location: Shenzhen/Guangzhou, China On-site Full-time What you’ll do Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling. Maintain and exceed revenue and upselling targets from our direct business. Maintaining all information of customers’ activity within CRM platform. Build business success stories and case studies. Review and propose process improvement that drive client business and market penetration. Who you are A bachelor’s degree, preferably in business or communications Native Mandarin with high level of English communications 3+ years of account management, business development or other relevant experience 5+ years of experience in selling complex solutions to corporate level clients Expertise in developi
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