Payoneer
CustomerSuccessManagerKA
“Customer Success Manager-KA at Payoneer. Skills: drive adoption and growth of Payoneer solutions, managing key customers, building relationships, executing scalable customer development plans, Oversee and manage existing client relationships, developing and building long-term relationships with clients, identify business opportunities, collaboratively develop value propositions that address client needs, strengthening existing relationships, creating new ones, build solid engagements with client”
What You'll Achieve.
drive adoption and growth of Payoneer solutions; maximize retention, up-selling and cross-selling; Maintain and exceed revenue and upselling targets
Industry & Context.
analytical and business reasoning skills; Ability to make decisions in a changing environment; anticipate future needs; drive results
What They're Looking For.
Must Have
Bachelor’s degree, preferably in business or communications, Native Mandarin with high level of English communications, 3+ years of account management, business development or other relevant experience, 5+ years of experience in selling complex solutions to corporate level clients, Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact, Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth, written and verbal communication skills, Data oriented, possesses a high level of attention to detail with analytical and business reasoning skills, Ability to make decisions in a changing environment, anticipate future needs and drive results, High level of organization and focus and ability to work under pressure
Nice to Have
Experience using salesforce. com or a similar CRM system, Experience in the Payments and Banking industry, Experience with direct sales for small businesses engaged in cross-border trade, Experience with digital marketing, affiliate marketing, social media, Experience with data analytics & BI tools
What You'll Do.
Oversee and manage existing client relationships
play an active role in developing and building long-term relationships with clients to identify business opportunities
collaboratively develop value propositions that address client needs
Be proactive in strengthening existing relationships and creating new ones
build solid engagements with clients
develop comprehensive solutions to maximize retention
up-selling and cross-selling
Maintain and exceed revenue and upselling targets from our direct business
Maintaining all information of customers’ activity within CRM platform
Build business success stories and case studies
Review and propose process improvement that drive client business and market penetration
How You'll Work.
Communication Scope
Native Mandarin; high level of English communications; written and verbal communication skills
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