CustomerSuccessManager,K-12

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are looking for a seasoned Customer Experience Manager or Customer Success Manager to work with our K12 clients. This position will focus specifically on supporting our customers who have implemented the K12 Instructure Learning Platform and provide them with an exceptional customer experience.   The Customer Success Manager will participate in efforts to retain the account, help grow the account, and increase the market presence of Instructure. The main focus of this position is to manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach.   WHAT YOU WILL BE DOING: MANAGE THE INSTRUCTURE CUSTOMER EXPERIENCE FOR ALL CUSTOMERS WITHIN YOUR TERRITORY 1. Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities 2. Act as liaison between the customer and Instructure 3. Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success 4. Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets HERE IS WHAT YOU WILL NEED TO KNOW/HAVE: SUCCESSFUL CANDIDATES WILL HAVE THE FOLLOWING EDUCATION, EXPERIENCE, AND SKILLS: - Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. - Exceptional communication skills both written and verbal. - Capacity to set correct expectations and manage issues to completion. - Multitask and prioritize tasks in a changing environment. - Strong team mentality, utilizing interna