Monotype
SaaS or technology
CustomerSuccessManager,Japan
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager, Japan at Monotype. Skills: Customer Success, Account Management, relationship-building, stakeholder management, customer data analysis, customer strategy development. Serve as the primary post-sales contact for a portfolio of enterprise customer accounts in Japan. Build trusted relationships with customers by understanding their business priorities, operational needs, and success goals”
What You'll Achieve.
ensure engagement, high satisfaction, and measurable customer success; help customers achieve measurable outcomes with Monotype solutions; Support customer retention and reduce churn
Industry & Context.
Travel occasionally to customer sites for meetings, training, and business reviews, approximately 20–30%
What They're Looking For.
Must Have
2–3+ years of experience in Customer Success, Account Management, or another customer-facing role, Ability to manage multiple accounts, priorities, and internal stakeholders effectively, Experience using customer data, engagement metrics, usage trends, or account health indicators to guide customer strategy, Self-motivated, proactive, and comfortable working in a fast-paced, global environment, Native-level Japanese, Business-level English
Nice to Have
Experience supporting enterprise or strategic customers, Experience with CRM systems such as Salesforce, Experience in software, technology, publishing, media, advertising, design, branding, or creative industries
What You'll Do.
Serve as the primary post-sales contact for a portfolio of enterprise customer accounts in Japan
Build trusted relationships with customers by understanding their business priorities
Lead customers through onboarding
and ongoing platform usage
Monitor customer engagement
and account health to proactively identify risks and opportunities
Deliver product demonstrations
and customer business reviews
Develop and manage customer success plans to help customers achieve measurable outcomes with Monotype solutions
Support customer retention and reduce churn through proactive
consultative account management
How You'll Work.
Team & Collaboration
Partner closely with Sales to identify expansion, upsell, and cross-sell opportunities; Collaborate with Sales, Product, Renewals, and Support teams to deliver a seamless customer experience; Share customer insights, feedback, and product needs to support continuous improvement and roadmap development; Manage escalations by coordinating internal teams and driving timely resolution
Communication Scope
communication; relationship-building; stakeholder management; Business-level English
Full Job Description
**Customer Success Manager, Japan** Monotype is looking for a Customer Success Manager to support and grow relationships with our enterprise customers in Japan. In this role, you will act as a trusted advisor to key customers, helping them adopt, optimize, and realize long-term value from Monotype’s Font Management Platform. You will own the post-sales customer relationship from onboarding through renewal and expansion, ensuring strong engagement, high satisfaction, and measurable customer success. **Key Responsibilities** * Serve as the primary post-sales contact for a portfolio of enterprise customer accounts in Japan. * Build trusted relationships with customers by understanding their business priorities, operational needs, and success goals. * Lead customers through onboarding, product adoption, training, and ongoing platform usage. * Monitor customer engagement, usage trends, and account health to proactively identify risks and opportunities. * Deliver product demonstrations, training sessions, and customer business reviews. * Develop and manage customer success plans to help customers achieve measurable outcomes with Monotype solutions. * Partner closely with Sales to identify expansion, upsell, and cross-sell opportunities. * Collaborate with Sales, Product, Renewals, and Support teams to deliver a seamless customer experience. * Share customer insights, feedback, and product needs to support continuous improvement and roadmap development. * Manage escalations by coordinating internal teams and driving timely resolution. * Support customer retention and reduce churn through proactive, consultative account management. * Travel occasionally to customer sites for meetings, training, and business reviews, approximately 20–30%. **Qualifications** * 2–3+ years of experience in Customer Success, Account Management, or another customer-facing role, preferably in SaaS or technology. * Experience supporting enterprise or strategic customers is a strong plus. * Strong c
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