Company
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Junior candidates.
“Customer Success Manager. Skills: Customer Success, Account Management, customer health metrics, communication, project management. Own the end-to-end success journey of a portfolio of creators, ensuring onboarding, activation, engagement, and retention outcomes. Proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results. Manage a portfolio of high-value creators and act as their primary success partner. Design and optimize onb”
What You'll Achieve.
Ensuring onboarding, activation, engagement, and retention outcomes. Help creators turn early product usage into meaningful business results. Drive adoption, renewals, and expansion opportunities.
Industry & Context.
identify risks; remove friction points; retention strategies; segment users; tailor engagement strategies
Comfortable working asynchronously using tools like Notion, Slack, and Loom.
What They're Looking For.
Must Have
Solid experience in high-touch Customer Success or Creator Success roles. Analytical mindset, combined with empathy and commercial awareness. 3+ years of experience in Customer Success, Account Management, or a similar role. Understanding of onboarding, activation metrics, and customer lifecycle management. Ability to segment users and tailor engagement strategies across different customer journeys. Command of customer health metrics. Excellent communication, relationship-building, and stakeholder management skills. Organizational and project management abilities across multiple customer portfolios. Comfortable working asynchronously.
Nice to Have
Experience in startup or fast-scaling, remote-first environments preferred.
What You'll Do.
Own the end-to-end success journey of a portfolio of creators, ensuring onboarding, activation, engagement, and retention outcomes.
Proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.
Manage a portfolio of high-value creators and act as their primary success partner.
Design and optimize onboarding journeys to drive activation and early value realization.
Monitor customer health metrics and intervene proactively.
Identify churn risks early and implement retention strategies.
Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging.
Develop and continuously improve lifecycle playbooks and success strategies.
Drive adoption, renewals, and expansion opportunities through data-informed engagement.
How You'll Work.
Team & Collaboration
Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging.
Communication Scope
communication; relationship-building; stakeholder management
Process & Methodology
project management
Full Job Description
## Accountabilities You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results. Manage a portfolio of high-value creators and act as their primary success partner Design and optimize onboarding journeys to drive activation and early value realization Monitor customer health metrics (NRR, NPS, CSAT, engagement signals) and intervene proactively Identify churn risks early and implement retention strategies to improve outcomes Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging Develop and continuously improve lifecycle playbooks and success strategies Drive adoption, renewals, and expansion opportunities through data-informed engagement Requirements: You should bring solid experience in high-touch Customer Success or Creator Success roles, ideally within SaaS, EdTech, or creator-focused environments. A strong analytical mindset, combined with empathy and commercial awareness, is essential to succeed in this role. 3+ years of experience in Customer Success, Account Management, or a similar role Experience in startup or fast-scaling, remote-first environments preferred Strong understanding of onboarding, activation metrics, and customer lifecycle management Proficiency with tools such as HubSpot, Intercom, ChurnZero, or similar platforms Ability to segment users and tailor engagement strategies across different customer journeys Strong command of customer health metrics (NRR, NPS, CSAT, LTV, churn indicators) Excellent communication, relationship-building, and stakeholder management skills Strong organizational and project management abilities across multiple customer portfolios Comfortable working asynchronously using tools like Notion, Slack, and Loom Benefits: Fully remote work flexibility Team offs
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