CustomerSuccessManager

## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in India. This role is ideal for a customer-obsessed, data-driven success professional who thrives at the intersection of product adoption, retention, and creator growth. You will work closely with high-potential creators as they launch and scale their digital businesses, ensuring they achieve real outcomes from onboarding through long-term success. Rather than reactive support, this position focuses on proactive strategy, guiding customers through key activation moments and helping them unlock value quickly. You will act as a trusted partner, combining empathy with commercial thinking to drive retention and expansion. Working in a fast-paced, remote-first environment, you will collaborate closely with Product and Marketing teams to shape the customer experience. Your impact will be directly tied to creator success, engagement, and long-term platform growth. ## Accountabilities You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results. Manage a portfolio of high-value creators and act as their primary success partner Design and optimize onboarding journeys to drive activation and early value realization Monitor customer health metrics (NRR, NPS, CSAT, engagement signals) and intervene proactively Identify churn risks early and implement retention strategies to improve outcomes Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging Develop and continuously improve lifecycle playbooks and success strategies Drive adoption, renewals, and expansion opportunities through data-informed engagement Requirements: You should bring solid