Renaissance Learning North America
education technology
CustomerSuccessManagerIII
“Customer Success Manager III at Renaissance Learning North America. Skills: Customer Success, K12 education competitive landscape, CS strategy acumen, business development, negotiating skills, communication skills. Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives. Ensure that customers are continuously delighted throughout their journe”
What You'll Achieve.
drive successful implementations at scale while also achieving Renaissance’s business outcomes; ensure that customers are continuously delighted throughout their journey with Renaissance; drive successful student learning outcomes; Contribute to revenue growth through customer advocacy and success stories; meeting/exceeding goals and targets and delivering outcomes to customers
Industry & Context.
analytical skills; risk assessment; mitigation planning
Territory: Ideally someone who resides in or around Chicago, IL as this role will assist in coverage for Chicago Public Schools (CPS), Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What They're Looking For.
Must Have
2-3 years experience in Customer Success required, understanding of the K12 education competitive landscape, organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment, Excellent CS strategy acumen with good business development and negotiating skills, interpersonal, written, presentation and oral communication skills, Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers
Nice to Have
Experience within a SaaS education company
What You'll Do.
Independently manage a book of business/portfolio across assigned territories
executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives
Ensure that customers are continuously delighted throughout their journey with Renaissance
Regularly contributes to the identification and documentation of risks
applying knowledge of local customer and territory
Escalates risk appropriately with some oversight
Collaborate with cross-functional team (e. g.
Contribute to revenue growth through customer advocacy and success stories
Facilitate or manage support/ product/ experience related customer challenges
Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals
Drive advanced product adoption strategies across customer base
supporting the development and implementation of scalable solutions for common customer challenges
Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership
contributing to product strategy and customer experience improvements
Execute sophisticated retention strategies through proactive risk assessment and mitigation planning
while monitoring customer accounts to address any signs of dissatisfaction or potential churn
Monitor new customers through the onboarding process
ensuring a smooth transition
Deploy many communication strategies to engage customers and engage
Lead customer strategies for personalized engagement operating with greater independence
Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support
How You'll Work.
Team & Collaboration
Collaborate with cross-functional team (e. g. , Sales, Customer Support, Customer Education), to support customers
Communication Scope
interpersonal; written; presentation; oral
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