Amazon.com Services LLC
e-commerce
CustomerSuccessManagerII,StrategicAccountServices(SAS)
“Customer Success Manager II, Strategic Account Services (SAS) at Amazon.com Services LLC. Skills: Supply chain optimization, Account management, Sales. Engage with US 3P unmanaged sellers. Drive improvements to FBA supply chain”
What You'll Achieve.
Exceeding output targets
Industry & Context.
Data-driven recommendations; Analytical minded
What They're Looking For.
Must Have
5+ years enterprise-level sales, 5+ years account management, 5+ years supply chain consulting, Experience coaching sellers, Experience coaching clients, Experience upselling services, Advanced proficiency in Excel, Advanced proficiency in data analysis tools, Pipeline management, Forecasting, Project management skills, Bachelor's degree
Nice to Have
Experience in e-commerce, Experience in retail technology, Experience in logistics, Experience in SaaS, Experience building customer relationships, Experience identifying business opportunities, Experience increasing adoption, Experience increasing utilization, Experience in financial services, Experience conducting in-depth analysis, Experience providing actionable recommendations, Experience influencing internal stakeholders, Experience influencing external stakeholders, Experience in fast-paced operations, Experience in rapidly changing operations, Experience using analysis tools, Experience using reporting tools, Experience using modeling tools, Experience using forecasting tools, Experience with Oracle Business Intelligence, Experience with Salesforce, Experience with Microsoft Office Suites, Experience with Microsoft OneNote, Experience with Microsoft SharePoint
What You'll Do.
Engage with US 3P unmanaged sellers
Drive improvements to FBA supply chain
Identify growth opportunities
Build trusted relationships
Deliver tailored strategies
Optimize inventory health
Optimize inbound operations
Optimize fulfillment performance
Conduct proactive outreach
Manage strategic account engagements
Engage with existing Amazon 3P sellers
Analyze data for opportunities
Conduct email campaigns
Develop strategies to optimize FBA supply chain
Optimize inventory planning
Optimize inbound shipping practices
Optimize placement optimization
Optimize inventory health management
Source promotional deals
Ensure seller inventory readiness
Maximize event performance
Partner with internal teams
Resolve seller friction points
Unlock growth opportunities
Maintain accurate CRM records
Contribute to team reporting
Contribute to WBR metrics
Review seller portfolio dashboards
Prioritize seller management
Prioritize seller outreach
Conduct mid-engagement strategy sessions
Collaborate with cross-functional partners
Send post-call recaps
Deliver consultative guidance
Deliver domain-expert guidance
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with internal teams; Collaborate with peers; Collaborate with leadership; Collaborate with sellers; Cross-functional partners
Communication Scope
Presentation skills
Process & Methodology
Project management
Applying for this Customer Success Manager II, Strategic Account Services (SAS) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.