GHX
Healthcare
CustomerSuccessManagerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager II at GHX. Skills: Customer Success, Account Management, Value Realization”
What You'll Achieve.
Achieve KPIs surrounding premium product utilization; Increase premium revenue through development of managed services; Customer satisfaction that leads to successful renewal; Ensure scalability of premium offerings; Ensure profitability of premium offerings; Ensure scalability of premium procedures; Ensure profitability of premium procedures
Industry & Context.
Problem Solving; Creative problem-solver
What They're Looking For.
Must Have
Bachelor's degree required, 2+ years prior account management experience, 2+ years prior sales experience, 2+ years prior consulting experience, Thorough knowledge of Microsoft Office, Thorough knowledge of Excel, Analytical skills, Problem solving skills, Clear verbal communication skills, Clear written communication skills, Clear presentation skills
Nice to Have
Bachelor's in technical discipline preferred, Bachelor's in business discipline preferred, Bachelor's in management discipline preferred, Prior healthcare experience preferred, Experience in Salesforce preferred, Experience in other CRM preferred
How You'll Work.
Team & Collaboration
Work cross functionally within GHX; Work cross functionally with customers; Work with Implementation Team; Work with First Source; Work with other internal teams
Communication Scope
Verbal communication; Written communication; Presentation skills; Webinar skills
Process & Methodology
Project Management
Full Job Description
At GHX, the Customer Success team is focused on delivering customer value and satisfaction to drive operational excellence, sales, renewals, and upsells. The Customer Success Manager II will be responsible for leading the development and successful execution of customer specific account plans with a subset of GHXs customers. The CSM II will own driving an increase in overall utilization of GHX solutions and services within their customer base. As a CSM II you will serve as an industry expert and provide valuable product and process insights that will drive customer value and connect users with best practice. The Customer Success Manager will continuously improve customer satisfaction levels and ensure customer retention and upsell readiness. As a CSM II you will be responsible for developing, documenting and executing customer goals, reviewing progress with customers through a consistent cadence. As a CSM you will continually look for ways to improve a customer’s operation. As a CSM you own the identification of opportunities to upsell additional GHX products. The CSM will work cross functionally within GHX to drive outcomes for the customer and cross functionally with their customers to provide value to users at all levels of a customer’s organization. A successful candidate will be an exceptional communicator, creative problem-solver with a client-first mentality who is comfortable working in a fast-paced environment. They will share a passion for continual learning, value creation and education in service to driving product utilization and customer stratification. Desired Outcomes: Achieve KPIs surrounding premium product utilization Increase premium revenue through development of the managed services offerings Customer satisfaction that leads to successful renewal of contracted services Manage account portfolio to ensure scalability and profitability of premium offerings and procedures Competencies: Efficient Time Management - manage multiple accounts and multip
Applying for this Customer Success Manager II role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about GHX?
Real rants from real employees. Read before you apply.