Achievers
Customer Success
CustomerSuccessManagerII
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager II at Achievers. Skills: account management, customer success, strategic advising, platform adoption, revenue growth, customer retention. owning the strategy and long-term success of some of our most important national and enterprise customers. acting as a trusted advisor and strategic partner”
Industry & Context.
Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
What They're Looking For.
Must Have
4+ years of account management experience at a software/SAAS company, business acumen and proven ability to influence decision makers in various sizes of organizations, Formal sales training through a recognized program, Proficiency with CRMs such as Salesforce or other force. com platforms, Experience in preparing and delivering presentations targeted to a senior audience, Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience, Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews, Experience managing a sales pipeline and carrying a sales quota, customer-facing skills including expectation management, communication skills, information management, Bachelor’s Degree
What You'll Do.
owning the strategy and long-term success of some of our most important national and enterprise customers
acting as a trusted advisor and strategic partner
helping customers unlock the full business value of the Achievers recognition and engagement platform
driving product adoption
identifying growth opportunities
influencing expansion by showcasing best practices and measurable outcomes
designing and executing recognition strategies that deliver ROI and support long-term customer retention and growth
providing expertise on the Achievers platform and highlighting key features and functionality allowing the customer to execute their employee recognition strategies
establishing measurable goals and KPIs for customer accounts
tracking all implementation and post-implementation adoption activities
driving usage and adoption of the platform
communicating best practices by hosting virtual meetings
meeting with customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
connecting with customers to update on outstanding queries
reports and campaigns
managing a revenue pipeline while up-selling and cross-selling within existing programs
leading customer workshops and training around product updates & new features
providing regular status reports to stakeholders on progress against established goals
managing account escalations
understanding customer requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
How You'll Work.
Team & Collaboration
Working closely with senior stakeholders; Providing regular status reports to stakeholders on progress against established goals
Communication Scope
customer-facing skills including expectation management, communication skills, information management
Full Job Description
## Description At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager II, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers. In this role, you’ll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform. You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. Working closely with senior stakeholders, you’ll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth. If you’re passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you. ## How you'll shape Customer Success at Achievers Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies Establish measurable goals and KPIs for your customer accounts Track all implementation and post-implementation adoption activities Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs Connect with your customers to update on outstanding queries, reports and campaigns Manage a revenue pipeline while up-selling and cross-selling within the existing programs Lead customer workshops and training around product updates & new features Provide regular status reports to stakeholders on progress against established goals and manage account escalations Understand your customers’ requirements and their level of adoption of the Achievers p
Applying for this Customer Success Manager II role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Achievers?
Real rants from real employees. Read before you apply.