Valsoft Corporation
Hospitality Tech
CustomerSuccessManager,Hotels
“Customer Success Manager, Hotels at Valsoft Corporation. Skills: Customer onboarding, Customer success, PMS integration. Guide new customers through onboarding. Ensure smooth start with Sadie”
What You'll Achieve.
Reduce friction; Increase confidence; Ensure long-term value
Industry & Context.
Problem solving mind set
What They're Looking For.
Must Have
2+ years experience in onboarding, implementation, or customer success
Nice to Have
Familiarity with hotel operations, Familiarity with booking systems, Familiarity with PMS platforms, Familiarity with Hubspot, Familiarity with Notion
What You'll Do.
Guide new customers through onboarding
Ensure smooth start with Sadie
Equip restaurants to use Sadie
Serve as primary point of contact
Coordinate onboarding process steps
Integrate with booking and PMS systems
Configure Sadie's voice features
Conduct virtual onboarding sessions
Conduct training calls
Build systems to improve onboarding
Build systems to improve customer success
Partner with internal teams
Ensure seamless handoff
Ensure consistent communication
Track onboarding timelines
Monitor customer adoption
Address setup challenges
Address training challenges
Document onboarding insights
Recommend process improvements
How You'll Work.
Team & Collaboration
Work with sales; Work with implementation; Work with support teams; Partner with internal teams
Communication Scope
Relationship building
Process & Methodology
Manage onboarding projects
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