Propelus
healthcare
CustomerSuccessManagerGovernment
“Customer Success Manager - Government at Propelus. Skills: Client Relationship Management, Adoption & Enablement, Ongoing Engagement, Usage Monitoring, Issue Resolution, Cross-Functional Collaboration, Success Planning. Serve as the primary point of contact for a portfolio of licensure boards and associations. building trusted relationships across staff, management, and senior leadership”
What You'll Achieve.
ensuring the successful adoption and utilization of our products and solutions; building and nurturing relationships with assigned clients and partners; understanding their unique needs and challenges; proactively guiding them toward achieving their compliance goals; providing ongoing support; driving product adoption; identifying opportunities to expand our solutions within existing accounts; supporting licensees; driving customer satisfaction and retention
Industry & Context.
Excellent problem-solving and analytical abilities
What They're Looking For.
Must Have
2+ years of experience in Customer Success, Account Management, or a similar role, Solid understanding of compliance management principles and practices, communication, interpersonal, and presentation skills, Excellent problem-solving and analytical abilities, demonstrated experience managing multiple clients and prioritizing effectively, Proficiency in CRM or Customer Success software and tools such as Gainsight, HubSpot, or Salesforce, basic project management skills to manage small-scale initiatives
Nice to Have
Experience working with government agencies, licensure boards, or public sector organizations
What You'll Do.
Serve as the primary point of contact for a portfolio of licensure boards and associations
building trusted relationships across staff
and senior leadership
Onboard new users and conduct or coordinate training sessions
ensure clients can effectively utilize our compliance management technology
Lead regular check-in calls and account reviews
understand evolving client needs
proactively address questions or concerns
Track client engagement and usage data
translating insights into recommendations
help clients optimize their use of the platform
Identify and address potential barriers to client success
escalating complex issues to senior team members or partner departments
Partner with external affairs
and marketing teams to surface opportunities for expanding our solutions within existing accounts
document client interactions
and resolutions in our CRM system
Support the development and execution of client success plans aligned to each board or association's goals and objectives
How You'll Work.
Team & Collaboration
Collaborate with internal teams to address client needs; Partner with external affairs, sales, and marketing teams
Communication Scope
communication skills; interpersonal skills; presentation skills; ability to build rapport across all levels of a client organization
Process & Methodology
basic project management skills to manage small-scale initiatives
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