Company
SaaS
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager. Skills: Customer Success, SaaS, Salesforce, account management. The Customer Success Manager will own the post-sale customer journey for enterprise clients, focusing on onboarding, adoption, retention, and expansion. This role involves driving customer health and revenue retention by leveraging product usage data and analytics to identify risks and opportunities, while building strong relationships with executive stakeholders. The position requires close collaboration w”
What You'll Achieve.
Drive customer health, satisfaction, and net/gross revenue retention by proactively identifying risks and opportunities. Partner closely with Sales to support renewals, upsells, and long-term account growth strategies.
Industry & Context.
predictive analytics; churn prevention; root cause analysis
Must be based in the UK or a European country and eligible to work there.
What They're Looking For.
Must Have
5+ years of experience in B2B SaaS roles, including at least 3+ years in Customer Success managing enterprise accounts. Must be based in the UK or a European country and eligible to work there.
Nice to Have
Experience leveraging AI tools, automation, or predictive analytics in Customer Success is a plus.
What You'll Do.
The Customer Success Manager will own the post-sale customer journey for enterprise clients, focusing on onboarding, adoption, retention, and expansion.
This role involves driving customer health and revenue retention by leveraging product usage data and analytics to identify risks and opportunities, while building strong relationships with executive stakeholders.
The position requires close collaboration with Sales, Product, and Support teams to ensure seamless customer experiences and achieve measurable business outcomes.
How You'll Work.
Team & Collaboration
Comfortable working cross-functionally across Sales, Product, Support, and Operations teams.
Communication Scope
presentation; executive engagement
Full Job Description
## Description This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Germany. This is a high-impact Customer Success role focused on supporting enterprise customers in achieving maximum value from an advanced AI-driven security automation platform. In this position, you will act as a trusted advisor across a portfolio of strategic clients, ensuring successful adoption, strong product engagement, and long-term retention. You will work closely with senior security and technology stakeholders to translate platform capabilities into measurable business outcomes. The role sits at the intersection of customer success, product, and sales, requiring both strategic thinking and hands-on execution. Operating in a fast-paced, innovative SaaS environment, you will use data, insights, and automation tools to proactively manage customer health and expansion opportunities. This is a highly collaborative role where your impact directly influences customer satisfaction and revenue growth across the EMEA region. ## Accountabilities Own the end-to-end post-sale customer journey, including onboarding, adoption, retention, and expansion for enterprise clients. Drive customer health, satisfaction, and net/gross revenue retention by proactively identifying risks and opportunities. Leverage product usage data, health scores, and predictive analytics to monitor engagement and prevent churn. Build and maintain strong relationships with executive sponsors, security leaders, and key operational stakeholders. Lead strategic business reviews with customers using data-driven insights and value-based storytelling. Partner closely with Sales to support renewals, upsells, and long-term account growth strategies. Manage seamless handoffs from Sales to Customer Success and support successful onboarding and product adoption. Coordinate with Product and Support teams to resolve issues, escalate
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