Sophos
Cybersecurity
CustomerSuccessManagerGermanspeaking(m/f/d)
“Customer Success Manager - German speaking (m/f/d) at Sophos. Skills: Customer Success, Cybersecurity, SaaS. Own the customer lifecycle. Provide proactive assistance”
What You'll Achieve.
High level of customer satisfaction; Deep customer engagement; Mutual success; Successful renewal; Trustful customer relationship
Industry & Context.
Proactive risk identification
What They're Looking For.
Must Have
Several years in a CS role, General understanding of cybersecurity principles, Extensive experience communicating and presenting, Proven experience managing customer communication in German and English, Collaboration with sales partners and service Providers, Customer advisory and relationship management communication skills, Experience supporting enablement, Proactive risk identification, Account health management, Continuous improvement mindset, Ownership, accountability, and customer focus, Adaptability in global and fast-changing customer environments, Cross functional collaboration
Nice to Have
Experience with endpoint protection, Experience with XDR, Experience with MDR, Experience with SIEM
What You'll Do.
Own the customer lifecycle
Provide proactive assistance
Drive customer satisfaction
Drive customer engagement
Establish key relationships
Understand client needs
Address client concerns
Partner with customers
Lead onboarding sessions
Monitor account health
Identify value-add opportunities
Conduct Quarterly Business Reviews
Conduct success planning
Act as Go-To-Market team
Collaborate with Support
Collaborate with Product
Collaborate with Operations
Translate technical information
Contribute to process improvement
Develop reusable assets
How You'll Work.
Team & Collaboration
Go-To-Market team; Sales partners; Service teams; Support teams; Product teams; Operations teams
Communication Scope
Presenting effectively; Executive engagements; Business reviews; Technical discussions
Applying for this Customer Success Manager - German speaking (m/f/d) role?
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