n8n
SaaS
CustomerSuccessManagerGermanSpeaking(EMEA)
“Customer Success Manager - German Speaking (EMEA) at n8n. Skills: Enterprise Customer Success, Value & outcomes mindset, Technical fluency, Commercial acumen, Operational rigor, Clear, high-trust communication, Cross-functional leadership, Builder mindset in ambiguity. Own a book of n8n’s enterprise customers. Act as the primary post-sales partner across onboarding, adoption, and renewal”
What You'll Achieve.
Translate product usage into measurable business value; Clearly surfacing ROI; Proactively manage risk and escalations; Analyze health and adoption signals to unblock progress; Design scalable playbooks and programs that uplift customer outcomes; Turn technical success into durable revenue; Identifying upsell and cross-sell opportunities; Driving renewals; Contributing to ~120% enterprise NRR
Industry & Context.
Requires fluency in German & English, Can sponsor visas
What They're Looking For.
Must Have
Enterprise Customer Success experience, Value & outcomes mindset, Technical fluency, Commercial acumen, Operational rigor, Clear, high-trust communication, Cross-functional leadership, Builder mindset in ambiguity, Fluency in German & English
Nice to Have
Automation + AI curiosity, Startup/scale-up experience, Multi-region experience, Technical or STEM education, Familiarity with n8n or similar tools
What You'll Do.
Own a book of n8n’s enterprise customers
Act as the primary post-sales partner across onboarding
Lead customer kickoffs and success planning
Drive onboarding and enablement across technical and business audiences
Establish an operating cadence (health checks
Monitor customer health and product usage signals
Quantify and communicate business value throughout the lifecycle
Identify and progress expansion opportunities (upsell/cross-sell)
Partner closely with Support
Solutions Engineering
and Product to resolve blockers quickly
actionable feedback to Product and Engineering
How You'll Work.
Team & Collaboration
Partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
Communication Scope
Clear, high-trust communication; Communicate crisply with both builders and executives
Applying for this Customer Success Manager - German Speaking (EMEA) role?
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