Wrike
CustomerSuccessManager(German)18MonthsContract
“Customer Success Manager (German)- 18 Months Contract at Wrike. Skills: Customer Success Management, managing a portfolio of Mid Market /enterprise customers, understanding customers’ business strategies, leading them to their desired outcomes, provide leadership and measurable recommendations, ensure customers take full advantage of the Wrike platform, receive maximum value, building customer relationships, act as the Wrike advocate, partnering with customers to establish clear business goals, ”
What You'll Achieve.
leading them to their desired outcomes; ensure customers take full advantage of the Wrike platform and they receive maximum value; establish clear business goals, timelines, priorities and metrics of success; proactively ensure customer ROI and NET MRR growth; connecting customer objectives to measurable outcomes; holding accountability for delivering and evidencing value over time; work towards targets; identify areas of opportunity; managing churn avoidance
Industry & Context.
Having a problem solver mentality; being a critical thinker
18 Months Contract, maternity cover
What They're Looking For.
Must Have
Full fluency in English and German, 2+ years experience in Customer Success Management or customer facing-role supporting mid market clients, Experience working with Marketing teams, Professional Services, IT teams, PMO teams, Ability to build and maintain relationships with a diverse set of clients, including senior leadership, Knowledge and hands-on experience in project management, business process redesign, and change management, Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience, Willing to dive into technical details of a product to understand it thoroughly
Nice to Have
Having a problem solver mentality, being a critical thinker and generally curious, A passion for learning and improving every day, motivated to excel, Openness to receiving feedback, being coachable, A team player attitude, Possessing a self starter attitude with ownership skills, willing to go above and beyond the job description, A creative and innovative approach
What You'll Do.
managing a portfolio of Mid Market /enterprise customers in EMEA
understanding customers’ business strategies and leading them to their desired outcomes
provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value
building customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
partnering with customers to establish clear business goals
priorities and metrics of success
executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
monitoring your entire book of business and work towards targets
leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance
maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
leading end-to-end Success Plan execution
connecting customer objectives to measurable outcomes
and holding accountability for delivering and evidencing value over time
How You'll Work.
Team & Collaboration
part of the incredible international globally distributed Customer Success Team; work alongside other talented and passionate CSMs; collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc); help to build the CS “brand” across our entire organization
Communication Scope
Full fluency in English and German; Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
Process & Methodology
project management, business process redesign, change management, Success Plan execution
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