OLIVER Agency
Marketing
CustomerSuccessManager(GenAIWorkflows)
“Customer Success Manager (Gen AI Workflows) at OLIVER Agency. Skills: Customer Success Management, Generative AI Workflows, AI Workflow Operationalization, Prompt Engineering, Change Management. Operationalise Generative AI for enterprise marketing teams. Codify, embed, and scale AI workflows using Pencil Pro and Share of Model”
Industry & Context.
Deconstructing messy human processes and rebuilding them into software-defined workflows
What They're Looking For.
Must Have
Experience operationalising Generative AI for enterprise marketing teams, Experience codifying, embedding, and scaling AI workflows using flagship products: Pencil Pro (Gen AI creative generation) and Share of Model (LLM brand perception build workflows), Experience identifying upsell opportunities through usage data and successfully expanding accounts, Track record of deconstructing messy human processes and rebuilding them into software-defined workflows, Sophisticated understanding of how to prompt Large Language Models (LLMs) and diffusion models, Comfortable working with unstructured data, Ability to take 'Share of Model' analytics (share of voice, sentiment analysis) and weave them into a coherent strategy, Challenger Mentality: comfortable challenging a client's outdated thinking, Executive Presence: ability to hold the room with a CMO and a Creative Director, Experience navigating organizational resistance, training skeptical teams, and turning detractors into champions
What You'll Do.
Operationalise Generative AI for enterprise marketing teams
and scale AI workflows using Pencil Pro and Share of Model
Identify upsell opportunities through usage data and expand accounts
Deconstruct messy human processes and rebuild them into software-defined workflows
Coach clients on prompting LLMs and diffusion models
Weave 'Share of Model' analytics into coherent strategies
Challenge client's outdated thinking regarding AI usage
Translate technical AI concepts into business value (speed-to-market
Navigate organizational resistance to Gen AI
Train skeptical teams on Gen AI
Turn detractors into champions of Gen AI
How You'll Work.
Communication Scope
Translating technical concepts into business value
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