Datadog
observability and security platform
CustomerSuccessManager(FrenchSpeaking)
“Customer Success Manager (French Speaking) at Datadog. Skills: Customer Success Management, Sales, Relationship Building, Upselling, Cross-selling. proactively drive new product attachment and effective relationships across our existing customer base through on-boarding, up-selling and cross selling. advocate for the customer internally and focus on a positive customer experience”
What You'll Achieve.
drive new product attachment; effective relationships; positive customer experience; advocating for growth opportunities; identify the customer's unique needs; convey the value of the Datadog product; uncover renewal risks; promote greater adoption rates
Industry & Context.
What They're Looking For.
Must Have
Fluency in business level French, Experience working the France Market, 5-7 years of experience in a customer account facing role, Customer-minded, always aiming to provide the most value possible, Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
What You'll Do.
proactively drive new product attachment and effective relationships across our existing customer base through on-boarding
up-selling and cross selling
advocate for the customer internally and focus on a positive customer experience
identify the customer's unique needs and clearly convey the value of the Datadog product
Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
How You'll Work.
Team & Collaboration
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Communication Scope
excellent attention to detail; Fluency in business level French
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