Netskope
Cloud Security
CustomerSuccessManager-Frenchspeaker
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“Customer Success Manager - French speaker at Netskope. Skills: Customer Success Management, Cloud Security, Technical Account Management, Customer Retention, Customer Adoption. Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization.. Drive a structured onboarding program that accelerates time-to-value and early adoption.”
What You'll Achieve.
measurable business value; improved security outcomes; long-term success with the Netskope cloud security platform; accelerates time-to-value; early adoption; prevent churn; customer retention; long-term value
Industry & Context.
analyzing support cases; analyzing telemetry; analyzing usage trends; identifying and mitigating adoption risk; escalate risks early to prevent churn; monitor customer risk signals; mitigate risk
What They're Looking For.
Must Have
5+ years of experience in Customer Success, Technical Account Management, or similar roles supporting enterprise customers, expertise in SSE/SASE architectures, cloud security, information security, and threat prevention, Proven ability to drive customer adoption, retention, and expansion, Experience building business-aligned cloud and cybersecurity programs, stakeholder management skills, with experience engaging executives and technical teams, Customer-centric, proactive, and able to thrive in a fast-paced, high-growth environment, Exceptional organizational skills with the ability to manage competing priorities, Fluent Spanish and French required
Nice to Have
Hands-on experience with Data Loss Prevention (DLP) programs and controls
What You'll Do.
Lead structured post-sales handoffs from Sale
capturing business objectives and translating them into technical outcomes and use cases
defining measurable success criteria to business value realization.
Drive a structured onboarding program that accelerates time-to-value and early adoption.
Lead regular cadence calls to monitor utilization
adoption & engagement proactively identifying and mitigating adoption risk.
Analyze support cases
and usage trends to maintain visibility into overall customer health and escalate risks early to prevent churn.
Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption
and customer health trends
Continuously monitor customer risk signals across adoption
support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales
How You'll Work.
Team & Collaboration
Collaborate with Sales, Solution Engineers, Support, and Services teams; Engage executives and technical teams
Communication Scope
Fluent Spanish and French
Full Job Description
About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. About the position: At Netskope, the Customer Success organization is dedicated to ensuring customers achieve measurable business value, improved security outcomes and long-term success with the Netskope cloud security platform. We are seeking a proactive, technically strong, and customer-focused technical Customer Success Manager (CSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadership—driving adoption, utilization, risk reduction, and expansion by aligning business objectives to technical outcomes and business value realization. Responsibilities: Lead structured post-sales handoffs from Sale, capturing business objectives and translating them into technical outcomes and use cases, defining measurable success criteria to business value realization. Drive a structured onboarding program that accelerates time-to-value and early adoption. Lead regular
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