Technology
CustomerSuccessManager(Fixed-termContract-12Months)
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“Customer Success Manager (Fixed-term Contract - 12 Months) at LinkedIn. Skills: Customer Success, Sales Navigator, Customer onboarding, Customer engagement. Serve as Thought Leader. Serve as Customer Champion”
What You'll Achieve.
Achieve return on investment; Drive successful adoption; Drive successful engagement; Achieve agreed operational priorities; Achieve full business value; Achieve agreed success criteria
Industry & Context.
Data analysis; Trend analysis; Client information analysis
Travel required
What They're Looking For.
Must Have
10+ years experience
Nice to Have
Experience analyzing data, Advanced understanding software pre-sales, Experience managing client accounts, Experience partnering C-level stakeholders, Excellent verbal communication, Excellent written communication, Consultative skills, Ambitious and driven, Teamwork mentality, Microsoft Office capabilities
What You'll Do.
Serve as Thought Leader
Serve as Customer Champion
Help customers realize value
Manage book of business
Prioritize lifecycle events
Deliver on lifecycle events
Partner with stakeholders
Ensure user onboarding
Ensure product onboarding
Drive customer adoption
Enhance customer success
Mitigate customer churn risk
Drive return on investment
Provide ongoing consultation
Provide best practice recommendations
Drive product adoption
Leverage solution for priorities
Achieve operational priorities
Achieve business value
Achieve success criteria
Develop change management principles
Develop change management processes
Support organizations transitioning
Teach LinkedIn products
Develop deep understanding products
Drive customer engagement
Maintain customer engagement
Identify low utilization
Provide solutions for success
Interpret customer insights
Analyze customer insights
Drive behavior change
Act as voice customer
Agree business objectives
Build measurable success plans
Set cadence communication
Deliver operational reviews
Share relevant insights
Tie back to success drivers
Deliver Value Reviews
Provide leading practices
Drive product adoption
Map solutions to workflows
Drive adoption new products
Drive adoption new services
Track customer activity
Document customer activity
Achieve professional development
Evolve Customer Success discipline
Improve Customer Success discipline
How You'll Work.
Team & Collaboration
Partner with teams; Co-create solutions; Partner with sales; Partner with implementation; Partner with insights
Communication Scope
Presenting to audiences
Process & Methodology
Project Management, Change Management
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Location : Mumbai/ Gurgaon LinkedIn’s Sales Solutions team is dedicated to changing the world of sales by using Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful adoption and engagement with their LinkedIn Sales Navigator investment. As a CSM you will be tasked with: * Serving as a Thought Leader, Customer Champion and Advocate * Helping Customers realize value from their investment * Manage a book of business by prioritizing and delivering on key customer lifecycle events The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Sales Navigator product. Responsibilities: * Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers. * Partner with teams and co-create solutions (ie. sales, implement
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