Technology
CustomerSuccessManager(Fixed-termContract-12Months)
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Success Manager (Fixed-term Contract - 12 Months) at LinkedIn. Skills: Customer Success, Account Management, Sales. Serve as Thought Leader, Customer Champion and Advocate. Help Customers realize value from their investment”
What You'll Achieve.
Ensure customers achieve return on investment; Drive successful adoption; Drive successful engagement; Achieve agreed upon operational priorities; Achieve full business value; Achieve agreed success criteria; Drive product adoption; Achieve ROI; Drive customer success
Industry & Context.
Analyze data; Analyze trends; Analyze client information; Identify product opportunities; Identify growth opportunities
12 Months Contract, Travel required
What They're Looking For.
Must Have
10+ years experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Nice to Have
Experience analyzing data, trends, and client information, Advanced understanding Software pre-sales and/or sales effectiveness, Business Acumen / commercial skills, Experience managing client accounts with high revenue impact, Experience partnering with C-level/Director/Leadership Stakeholders, Networking and multithreading skills, Excellent verbal and written communication skills, Expertise in presenting to both small and large audiences, Consultative skills, Ambitious and driven, Thriving in fast-paced and demanding environment, Teamwork mentality, Willingness to assist wherever needed, Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint, Proven ability to influence through empathy, negotiation, and consensus building
What You'll Do.
Serve as Thought Leader
Customer Champion and Advocate
Help Customers realize value from their investment
Manage a book of business
Prioritize and deliver on key customer lifecycle events
Partner with various stakeholders within assigned customers
Ensure effective user and product onboarding
Ensure product engagement on LinkedIn Sales Navigator
Partner with teams and co-create solutions
Drive overall customer adoption
Enhance customer success
Mitigate customer churn risk
Drive return on investment (ROI)
Act as a trusted advisor
Provide ongoing consultation
Provide leading practice recommendation
Drive product adoption
Ensure leverage solution to achieve operational priorities
Achieve full business value
Achieve agreed success criteria
Develop and help customer drive change management principles
Support organizations transitioning to new processes
Teach and develop deep understanding of LinkedIn products
Teach and develop industry knowledge
Drive greater customer engagement on relevant features
Maintain healthy customer engagement levels
Identify low utilization
Provide solutions to drive customer success
Interpret and analyze customer insights
Drive behavior change in solution
Act as voice of customer to LinkedIn Product
Continuously improve our product
Agree on business objectives and goals
Build measurable success plans
Set cadence of communication
Conduct operational reviews
Share relevant data and insights
Tie back to customer success drivers
Conduct Value Reviews
Provide leading practices to drive user behavior
Provide leading practices to drive adoption of product
Map solutions to existing customer workflows
Manage and execute projects
Drive adoption of new products and services
Track and document customer activity
Develop professional development
Execute professional development
Inspire peers for professional development
Meet internal needs by providing training
Meet internal needs by providing guidance
Continually work to evolve Customer Success discipline
Continually work to improve Customer Success discipline
How You'll Work.
Team & Collaboration
Partner with teams; Co-create solutions; Partner with various stakeholders; Voice of customer to Product teams
Communication Scope
Presenting to audiences; Verbal communication; Written communication
Process & Methodology
Project Management, Change Management
Full Job Description
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works. At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Location : Mumbai/ Gurgaon LinkedIn’s Sales Solutions team is dedicated to changing the world of sales by using Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a return on investment and drive successful adoption and engagement with their LinkedIn Sales Navigator investment. As a CSM you will be tasked with: * Serving as a Thought Leader, Customer Champion and Advocate * Helping Customers realize value from their investment * Manage a book of business by prioritizing and delivering on key customer lifecycle events The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Sales Navigator product. Responsibilities: * Commitment to personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers. * Partner with teams and co-create solutions (ie. sales, implement
Applying for this Customer Success Manager (Fixed-term Contract - 12 Months) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about LinkedIn?
Real rants from real employees. Read before you apply.