CustomerSuccessManager-Federal

Location- Remote (US), DC Metro Area preferred Clearance- Active Top Secret or TS eligible strongly preferred WHO WE ARE: HiddenLayer protects the world’s most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely. Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up. ABOUT THE ROLE: As a Customer Success Manager (CSM), Federal, you will serve as the primary post-sales relationship owner for HiddenLayer's federal customers, including the Intelligence Community (IC), Department of Defense (DoD), Department of Homeland Security (DHS), and civilian federal agencies. You will work closely with customers, Product, Engineering, and Go-to-Market teams to ensure successful adoption and operationalization of HiddenLayer solutions. Acting as a trusted advisor, you will help customers achieve their mission objectives, maximize the value of their investment, and drive long-term customer satisfaction, retention, and growth. This role requires a proactive, customer-focused professional who is comfortable navigating complex federal environments, building relationships with both technical and executive stakeholders, and advocating for customer needs within a fast-growing cybersecurity company. WHAT YOU'LL DO: Own Customer Relationships & Success Serve as the primary point of contact for a portfolio of federal customers throughout the customer lifecycle. Coordinate customer engagements to ensure commitments, deliverables, and key objectives are completed on schedule, while maintaining accurate eng