AppFollow
SaaS
CustomerSuccessManager(Europe)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager (Europe) at AppFollow. Skills: Customer Success Management, Account Management, Value Realization. Manage a portfolio of Enterprise customers. Ensure high retention”
What You'll Achieve.
Increased feature adoption; Improved customer health scores; Higher NRR; Reduced churn; Expansion; Proactive risk identification; Proactive risk resolution
Industry & Context.
Problem-solver
What They're Looking For.
Must Have
3–5+ years of experience as a Customer Success Manager, Fluent in English, Proven track record with enterprise-level customers, Excellent communication and interpersonal skills, C-suite engagement, Highly organized, Proactive, Able to manage a large account portfolio, Able to translate technical features into business value, Confident communicator, written and verbal, Able to prioritize, Able to multitask, Able to collaborate cross-functionally, Problem-solver
Nice to Have
Any additional language is a plus, Experience leading customer advisory boards, Experience leading product feedback sessions, Team management experience is a plus
What You'll Do.
Manage a portfolio of Enterprise customers
Ensure high retention
Understand customers’ business needs
Understand customers’ goals
Understand customers’ KPIs
Drive measurable value
Lead onboarding sessions
Act as a trusted advisor
Analyze account health
Anticipate opportunities
Collaborate cross-functionally
Work with Product teams
Work with Engineering teams
Ensure AppFollow is effectively configured
Help customers maximize value
Highlight customer successes
Collaborate with Marketing on case studies
How You'll Work.
Team & Collaboration
Cross-functionally; With Product teams; With Engineering teams; With Marketing
Communication Scope
C-suite engagement; Written communication; Verbal communication
Full Job Description
## Description Customer Success Manager - Enterprise Location: Remote (Europe) Department: Customer Success Reports to: Head of Customer Success About AppFollow: AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers. We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow. What You’ll Do: Manage a portfolio of Enterprise customers, ensuring high retention and growth. Understand customers’ business needs, goals, and KPIs to drive measurable value. Lead onboarding sessions and act as a trusted advisor for long-term success. Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities. Collaborate cross-functionally to secure renewals and drive expansion. Work with Product and Engineering teams to ensure AppFollow is effectively configured. Share best practices to help customers maximize value. Highlight customer successes by collaborating with Marketing on case studies. What We’re Looking For: 3–5+ years of experience as a Customer Success Manager. Fluent in English and Russian; any additional language is a plus. Proven track record with enterprise-level customers. Excellent communication and interpersonal skills, including C-suite engagement. Highly organized, proactive, and able to manage a large account portfolio. Strong product knowledge; able to translate technical features into business value. Experience leading customer advisory boards or product feedback sessions. Customer-focused, empathetic, and detail-oriented. Conf
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