Parsec Automation Corp.
manufacturing
CustomerSuccessManager(EU)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager (EU) at Parsec Automation Corp.. Skills: Customer Success, Account Management, Enterprise Software, Customer Retention. Manage Gross Revenue Retention. Monitor customer health scores”
What You'll Achieve.
Driving customer retention; Expansion enablement; Customer value realization; Ensure customers achieve defined operational and business outcomes; Contribute to Net Revenue Retention (NRR) goals
Industry & Context.
analytical and organizational skills with a data-driven mindset
30%–50% travel across Europe
What They're Looking For.
Must Have
5–8 years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise software, Experience managing complex enterprise accounts with €250K+ ARR, Demonstrated success identifying growth opportunities and collaborating cross-functionally, understanding of recurring revenue models and customer retention strategies, Excellent communication skills with executive presence, Ability to manage multiple complex customer relationships simultaneously, analytical and organizational skills with a data-driven mindset, Experience leveraging AI tools for research and day-to-day productivity, Proven ability to collaborate effectively across Sales, Product, Professional Services, and Support teams
Nice to Have
Experience in manufacturing technology, industrial automation, or MES/MOM software, Familiarity with multi-site enterprise deployments, Experience supporting strategic manufacturing customers in highly operational environments, Additional European language skills are a plus
What You'll Do.
Manage Gross Revenue Retention
Monitor customer health scores
Identify expansion opportunities
and value realization metrics
Lead structured customer business reviews
Build multi-level relationships
Manage a portfolio of accounts
Maintain account visibility
How You'll Work.
Team & Collaboration
Partnering cross-functionally with Sales, Professional Services, Product, and Support teams; Collaborate effectively across Sales, Product, Professional Services, and Support teams
Communication Scope
Excellent communication skills with executive presence
Full Job Description
About Parsec Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program. The Role As Parsec Automation’s global installed base and recurring revenue footprint continue to grow, we are investing in strengthening and scaling our Customer Success organization. The Customer Success Manager (EU) is responsible for driving customer retention, expansion enablement, and customer value realization across assigned European accounts. This is a highly collaborative, customer-facing role focused on building long-term partnerships and ensuring customers achieve measurable business outcomes through their investment in TrakSYS. The ideal candidate brings strong enterprise account management experience, commercial awareness, and the ability to navigate complex customer environme
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