Pigment
SaaS
CustomerSuccessManager,EPM
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager, EPM at Pigment. Skills: Customer success, Account management, Enterprise account management, Customer adoption, Customer satisfaction, Renewals, Expansion. Ensure customers achieve a high level of adoption and business value from using Pigment. Support a book of high-value Enterprise accounts”
Industry & Context.
Structure creative solutions to optimize engagement
What They're Looking For.
Must Have
BAS degree required, 3 years of experience in customer success, account management or a similar role within a software/SaaS company, Proven track record of effectively managing a high-volume of Enterprise-level driving customer adoption, satisfaction, renewals, and expansion
Nice to Have
MBA or other relevant advanced degree preferred, 5 years of experience in account management, sales, or professional services at a software/SaaS company, Proven track record of building C-level executive relationships and demonstrating a deep sense of empathy and dedication, Experience preparing and delivering presentations targeted to a senior audience, Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience, Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement, Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
What You'll Do.
Ensure customers achieve a high level of adoption and business value from using Pigment
Support a book of high-value Enterprise accounts
Develop a trusted advisor relationship with customer executive sponsors
Establish measurable goals & KPIs for accounts
Drive a plan to completion
Manage customer implementations of Pigment
Navigate through multiple departments within an organization to expand use cases and the business value of Pigment
Deliver presentations and provide recommendations on best practices
Structure creative solutions to optimize engagement
Lead the development of the Pigment community through thought leadership
and developing best practices
Develop deep product expertise and creativity
Work closely with the product team on the product vision and roadmap
How You'll Work.
Team & Collaboration
Work as one team; Work closely with our product team on the product vision and roadmap
Communication Scope
Deliver awe-inspiring presentations; Provide recommendations on insightful best practices; Ability to explain technical solutions
Process & Methodology
Drive a plan to completion
Full Job Description
## Description Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion. ## Additional Responsibilities Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption. Navigate through multiple departments within an organization to expand use cases and the business value of Pigment. Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement. Lead the development of the Pigment community through thought leadership, events, and develo
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