Watershed
sustainability
Customersuccessmanager,enterprise
“Customer success manager, enterprise at Watershed. Skills: Customer Success Management, Enterprise SaaS, Sustainability Reporting, Climate Strategy. Own customer relationships. Support customers on climate journeys”
Industry & Context.
Work from office 4 days per week
What They're Looking For.
Must Have
5+ years CSM experience, SaaS organization experience, Enterprise Customers experience, EMEA market experience, Track record building executive relationships, Ask right questions, Work with sales, product, services, Excellent communication skills, Extremely organised, Balance many moving pieces, Proven project management track record, Enjoy learning new things, Excited by learning new space, Ready to take responsibility, Willing to work from office 4 days per week
Nice to Have
10%+ travel
What You'll Do.
Own customer relationships
Support customers on climate journeys
Understand customer business
Leverage Watershed teams
Manage end-to-end customer experience
Help customers use product
Achieve business goals
Onboard customers onto dashboard
Equip customers gather data
Help customers set climate plans
Help customers achieve climate plans
Serve as voice of customer
Provide internal feedback
Maximise customer value
Help customers understand value
Become familiar with customer businesses
Educate customers on climate space
Help customers hit milestones
Help customers understand carbon marketplace
Integrate carbon removal into plans
How You'll Work.
Team & Collaboration
Work with sales; Work with product; Work with services
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
Applying for this Customer success manager, enterprise role?
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How to Apply on Ashby
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