Heidi
Healthcare
CustomerSuccessManager,Enterprise
“Customer Success Manager, Enterprise at Heidi. Skills: Enterprise customer success, Strategic consulting, NHS account management. Serve as accountable lead. Act as strategic consultant”
What You'll Achieve.
Drive adoption and expansion; Achieve renewal; Contribute to NRR; Contribute to portfolio growth
Industry & Context.
Resolve ambiguity; Surface risk
3 days in office
What They're Looking For.
Must Have
5+ years SaaS customer success, 3+ years enterprise accounts, 250+ users per account, High-value ARR accounts, Manage enterprise lifecycle
Nice to Have
NHS or health system experience, Executive advisory presence, Cross-functional orchestration, Change management experience, Commercial acumen, Data to narrative translation, Political intelligence
What You'll Do.
Serve as accountable lead
Act as strategic consultant
Shape deployment strategy
Drive clinical decisions
Drive operational decisions
Build organizational will
Orchestrate cross-functional team
Translate commitments to briefs
Hold team accountable
Resolve internal ambiguity
Lead multi-site rollouts
Drive multi-wave implementations
Design adoption programmes
Oversee training waves
Own commercial outcomes
Lead renewal conversations
Identify expansion opportunities
Partner with Account Executives
Contribute to portfolio growth
Run customer-facing sessions
Design evaluation frameworks
Contribute to frameworks
Contribute to playbooks
How You'll Work.
Team & Collaboration
Cross-functional delivery team; Implementation Specialists; Clinical Associates; Account Executives; Forward Deployed Engineers; Product, Engineering, Support
Communication Scope
Executive-level engagements; Strategic narratives; Value narratives
Process & Methodology
Pilot design, Multi-wave implementations, Formal governance structures, Clinical change management, Cross-site coordination, Adoption programmes
Applying for this Customer Success Manager, Enterprise role?
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